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Finish what you start: A study of Design Team change initiatives' impact on agency climate

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  • Lawrence, Catherine
  • Claiborne, Nancy
  • Zeitlin, Wendy
  • Auerbach, Charles

Abstract

This study employs a multi-site longitudinal design to examine the effect of a Design Team intervention on organizational climate. Thirteen private, not-for-profit child welfare agencies from one state participated in a Design Team intervention to address workforce needs. A total of 407 workers from those agencies responded pre and post intervention to a survey that measures worker perceptions of the psychological climate of their organization using the Parker Psychological Climate Survey. Workers in organizations that completed the Design Team intervention had statistically significant increases in three of the four dimensions of the Parker scale. On the role dimension, significant change was noted on all three subscales on the interaction between Time 1 and Time 2 (ambiguity: p=0.012; conflict: p=0.04; overload: p=0.05). On the organization dimension, the justice and support subscales had significant differences in the desired direction (justice: p=0.05; support: p=0.03). On the supervisor dimension, significant change was observed in the desired direction for both the goal emphasis and work facilitation subscales (goal emphasis: p=0.02; work facilitation: p=0.00). Statistically significant improvements in the organizational climates of child welfare agencies suggest the benefit of future research to test the effectiveness of Design Team interventions in other service areas. These findings build on intervention research with organizations by linking the ability of an organization to fully implement a change initiative to their capacity to improve the workplace climate for employees.

Suggested Citation

  • Lawrence, Catherine & Claiborne, Nancy & Zeitlin, Wendy & Auerbach, Charles, 2016. "Finish what you start: A study of Design Team change initiatives' impact on agency climate," Children and Youth Services Review, Elsevier, vol. 63(C), pages 40-46.
    • Handle: RePEc:eee:cysrev:v:63:y:2016:i:c:p:40-46
    DOI: 10.1016/j.childyouth.2016.02.009
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    References listed on IDEAS

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    1. Hopkins, Karen M. & Cohen-Callow, Amy & Kim, Hae Jung & Hwang, Jeongha, 2010. "Beyond intent to leave: Using multiple outcome measures for assessing turnover in child welfare," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1380-1387, October.
    2. Strolin-Goltzman, Jessica, 2010. "Improving turnover in public child welfare: Outcomes from an organizational intervention," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1388-1395, October.
    3. DePanfilis, Diane & Zlotnik, Joan Levy, 2008. "Retention of front-line staff in child welfare: A systematic review of research," Children and Youth Services Review, Elsevier, vol. 30(9), pages 995-1008, September.
    4. Barbee, Anita P. & Christensen, Dana & Antle, Becky & Wandersman, Abraham & Cahn, Katharine, 2011. "Successful adoption and implementation of a comprehensive casework practice model in a public child welfare agency: Application of the Getting to Outcomes (GTO) model," Children and Youth Services Review, Elsevier, vol. 33(5), pages 622-633, May.
    5. Claiborne, Nancy & Auerbach, Charles & Lawrence, Catherine & Schudrich, Wendy Zeitlin, 2013. "Organizational change: The role of climate and job satisfaction in child welfare workers' perception of readiness for change," Children and Youth Services Review, Elsevier, vol. 35(12), pages 2013-2019.
    6. Preston, Mark S., 2015. "Case manager job strain in public child welfare agencies: Job demands and job control's additive effects, and instrumental feedback's mediating role," Children and Youth Services Review, Elsevier, vol. 54(C), pages 30-40.
    7. Johnco, Carly & Salloum, Alison & Olson, Kayla R. & Edwards, LaTishia M., 2014. "Child Welfare Workers’ Perspectives on Contributing Factors to Retention and Turnover: Recommendations for Improvement," Children and Youth Services Review, Elsevier, vol. 47(P3), pages 397-407.
    8. Claiborne, Nancy & Auerbach, Charles & Lawrence, Catherine & Liu, Junqing & McGowan, Brenda G. & Fernendes, Gretta & Magnano, Julie, 2011. "Child welfare agency climate influence on worker commitment," Children and Youth Services Review, Elsevier, vol. 33(11), pages 2096-2102.
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    Cited by:

    1. Packard, Thomas, 2017. "Tactics for successful organizational change in a youth and family services agency," Children and Youth Services Review, Elsevier, vol. 81(C), pages 129-138.

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