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Discovery, visualization and performance analysis of enterprise workflow

  • Zhang, Ping
  • Serban, Nicoleta
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    File URL: http://www.sciencedirect.com/science/article/B6V8V-4J72XX3-1/2/b65cea29a105ffdb80c14bdfe3a2e7df
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    Article provided by Elsevier in its journal Computational Statistics & Data Analysis.

    Volume (Year): 51 (2007)
    Issue (Month): 5 (February)
    Pages: 2670-2687

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    Handle: RePEc:eee:csdana:v:51:y:2007:i:5:p:2670-2687
    Contact details of provider: Web page: http://www.elsevier.com/locate/csda

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    1. Lawrence Brown & Noah Gans & Avishai Mandelbaum & Anat Sakov & Haipeng Shen & Sergey Zeltyn & Linda Zhao, 2005. "Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective," Journal of the American Statistical Association, American Statistical Association, vol. 100, pages 36-50, March.
    2. Wenbin Lu, 2004. "On semiparametric transformation cure models," Biometrika, Biometrika Trust, vol. 91(2), pages 331-343, June.
    3. Peter Schmidt & Ann Dryden Witte, 1987. "Predicting Criminal Recidivism Using "Split Population" Survival Time Models," NBER Working Papers 2445, National Bureau of Economic Research, Inc.
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