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The Role Of Quality Assurance In Romanian Balneotherapeutic Tourism Services

Author

Listed:
  • CONDREA G. Elena

    (Faculty of Economical Sciences, OVIDIUS University of Constanta, Romania)

  • Anca Cristina STANCIU

    (Faculty of Economical Sciences, OVIDIUS University of Constanta, Romania)

  • Mihaela CONSTANDACHE

    (Faculty of Touristic and Commercial Management Constanta,”Dimitrie Cantemir” Christian University, Romania)

Abstract

Successfully implementing and maintaining a quality management system in tourism facilities in which you can practice balneotherapeutic tourism can contribute to tourism development especially in the coastal and mountain area (but also in other areas that enjoy the presence of balneotherapeutic tourism establishments), thus creating the conditions for a Romanian tourism focused on providing quality services at international standards for the benefit of both foreign tourists and the Romanians. One of the advantages of balneotherapeutic tourism refers to the fact that this form of tourism is characterized by a level of seasonality much lower other forms of tourism, as it is based on a potentially permanent, highly complex, which is practically inexhaustible and independent of weather conditions. Through this study we tried to present the characteristics / features of Romanian balneotherapeutic tourism, the problems faced by this kind of tourism and, not least, the benefits of implementing quality systems in organizations providing such services.

Suggested Citation

  • CONDREA G. Elena & Anca Cristina STANCIU & Mihaela CONSTANDACHE, 2014. "The Role Of Quality Assurance In Romanian Balneotherapeutic Tourism Services," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 3, pages 117-122, April.
  • Handle: RePEc:cmj:seapas:y:2014:i:3:p:117-122
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    Citations

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    Cited by:

    1. Alexandrina D. CRUCEANU & Ionel MUNTELE & Mihaela-Daniela CAZACU, 2015. "Medical Tourism In Vatra Dornei Resort," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 7, pages 181-192, April.
    2. Alexandrina D. CRUCEANU & Ionel MUNTELE & Mihaela-Daniela CAZACU, 2015. "Ways Of Valorization Of The Touristic Potential In Tara Dornelor," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 7, pages 193-202, April.
    3. ARTENE, Alin, 2018. "Dobrogea School of Economics," SocArXiv hwn8a, Center for Open Science.
    4. ARTENE, Alin, 2018. "Dobrogea School of Economics," LawArXiv jb3um, Center for Open Science.

    More about this item

    Keywords

    Quality assurance; Tourist services; Customer satisfaction; Balneotherapeutic tourism; Spas;
    All these keywords.

    JEL classification:

    • K32 - Law and Economics - - Other Substantive Areas of Law - - - Energy, Environmental, Health, and Safety Law
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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