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La Gouvernance Par L'Evaluation. Les Quasi-Marches Dans Les Services A Domicile

Listed author(s):
  • Laurent Fraisse
  • Stéphane Nassaut
Registered author(s):

    Cet article propose une étude du rôle croissant que joue l'évaluation dans la gouvernance des services à domicile en Europe. L'introduction de quasi-marchés dans plusieurs pays européens va de pair avec un processus d'autonomisation de la fonction d'évaluation qui devient un véritable outil de régulation de la concurrence. Une analyse comparée des situations en Belgique, France et Royaume-Uni, tant de la demande que de l'offre de services, met en évidence les tensions récurrentes dans les objectifs de l'évaluation (qualité des services, maîtrise des budgets sociaux, création d'emploi), la faible prise en compte de la qualité de l'emploi ainsi que les limites des dispositifs standardisés d'évaluation au regard de la rhétorique du libre choix de l'usager (consommateur). Copyright © 2010 The Authors Annals of Public and Cooperative Economics © 2010 CIRIEC.

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    Article provided by Wiley Blackwell in its journal Annals of Public and Cooperative Economics.

    Volume (Year): 81 (2010)
    Issue (Month): 4 (December)
    Pages: 537-558

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    Handle: RePEc:bla:annpce:v:81:y:2010:i:4:p:537-558
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