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A Senior-Friendly Mobile Monitoring System Using WCAG-Based UI Design Bridging the Digital Divide in Healthcare Management

Author

Listed:
  • Norazlin Mohammed

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Bing Xian Soon

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Zuraini Othman

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Rosmiza Wahida Abdullah

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Khadijah Wan Ghazali

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Ariff Idris

    (Center for Advanced Computing Technology (C-ACT), Fakulti Teknologi Maklumat dan Komunikasi, University Technical Malaysia Melaka, Malacca, Malaysia)

  • Muhammad Hilman Muhaiyuddin

    (Astro Sdn Bhd)

  • Norhaidah A. Haris

    (Malaysian Institute of Information Technology, University Kuala Lumpur)

Abstract

The increasing urbanization of younger generations has left many senior citizens in rural areas facing challenges in healthcare management, particularly medication adherence. This social phenomenon creates a digital divide that affects the quality of life and health outcomes for elderly populations. This study addresses the social implications of technological exclusion among seniors by developing a mobile-based medication monitoring system with a user interface specifically designed following Web Content Accessibility Guidelines (WCAG) principles. The study employs a mixed-method design, combining quantitative usability testing with 60 participants (30 guardians aged 30-45 and 30 senior citizens aged 65+) and qualitative interviews for the measurement of social acceptance and influence. Outcomes indicate significant improvements in medication adherence rates and family connectedness, with 90% of the guardians and 86.7% of the senior citizens rating the interface as user-friendly. The system crosses geographic and technological gaps between older people and their caregivers, facilitating social inclusion and reducing healthcare disparities. The study mentions essential social dynamics of technology adoption among seniors, highlighting the role of family involvement in digital healthcare solutions. The results contribute to the understanding of how inclusive design principles can address social issues in aging societies and enhance digital equity in healthcare access.

Suggested Citation

  • Norazlin Mohammed & Bing Xian Soon & Zuraini Othman & Rosmiza Wahida Abdullah & Khadijah Wan Ghazali & Ariff Idris & Muhammad Hilman Muhaiyuddin & Norhaidah A. Haris, 2025. "A Senior-Friendly Mobile Monitoring System Using WCAG-Based UI Design Bridging the Digital Divide in Healthcare Management," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(9), pages 6918-6927, September.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-9:p:6918-6927
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    References listed on IDEAS

    as
    1. Alexander Seifert & Shelia R Cotten & Bo Xie & Deborah Carr, 2021. "A Double Burden of Exclusion? Digital and Social Exclusion of Older Adults in Times of COVID-19 [Attitudes towards and limitations to ICT use in assisted and independent living communities: Findings from a specially-designed technological interven," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 76(3), pages 99-103.
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