IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-8p3744-3754.html

Monetary and Non-Monetary Rewards on Employees’ Job Performance: Exploratory Insights into the Role of Work Experience in East Malaysia’s Automotive Dealerships

Author

Listed:
  • Abdul Aziz Jusoh

    (Faculty of Business, UNITAR International University)

  • Dr. Rudzi Binti Munap

    (Faculty of Business, UNITAR International University)

  • Yvonne Katherina Rober

    (Kah Motor Co., Malaysia)

  • Lalitha A/p Santhersegran

    (MCIS Insurance Berhad, Malaysia)

  • Mohammad Ridhwan Khan

    (Co-opbank Pertama, Malaysia)

Abstract

This study examines how monetary and non-monetary rewards influence employees’ job performance within East Malaysia’s automotive dealership industry, with exploratory insights into the moderating role of work experience. Monetary rewards include salary, bonuses, and allowances, while non-monetary rewards encompass recognition, work environment, and career development opportunities. Using a quantitative approach, data were collected from 158 employees and analysed via Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that both monetary and non-monetary rewards have significant positive effects on job performance, with non-monetary rewards emerging as the stronger predictor. In contrast, the moderating effect of work experience on these relationships was found to be statistically insignificant, suggesting only a limited role in shaping reward performance dynamics. These findings highlight the importance of prioritising non-monetary incentives in enhancing job performance, while also encouraging further research to explore contextual or qualitative factors that may better capture the influence of work experience.

Suggested Citation

  • Abdul Aziz Jusoh & Dr. Rudzi Binti Munap & Yvonne Katherina Rober & Lalitha A/p Santhersegran & Mohammad Ridhwan Khan, 2025. "Monetary and Non-Monetary Rewards on Employees’ Job Performance: Exploratory Insights into the Role of Work Experience in East Malaysia’s Automotive Dealerships," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 3744-3754, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:3744-3754
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-8/3744-3754.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/monetary-and-non-monetary-rewards-on-employees-job-performance-exploratory-insights-into-the-role-of-work-experience-in-east-malaysias-automotive-dealerships/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Maja Pervan & Marijana Curak & Tomislava Pavic Kramaric, 2017. "The Influence of Industry Characteristics and Dynamic Capabilities on Firms’ Profitability," IJFS, MDPI, vol. 6(1), pages 1-19, December.
    2. T.-V. Vu & T. Vo-Thanh & H. Chi & Nguyen Phong Nguyen & D.V. Nguyen & M. Zaman, 2022. "The Role of Perceived Workplace Safety Practices and Mindfulness in Maintaining Calm in Employees during Times of Crisis," Post-Print hal-04452682, HAL.
    3. Chandra Sekhar & Manoj Patwardhan, 2021. "Flexible working arrangement and job performance: the mediating role of supervisor support," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 72(5), pages 1221-1238, November.
    4. Istiqomah Nur Latifah & Agus Achmad Suhendra & Ilma Mufidah, 2023. "Factors affecting job satisfaction and employee performance: a case study in an Indonesian sharia property companies," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 73(3), pages 719-748, March.
    5. Pingqing Liu & Yunyun Yuan & Lifeng Yang & Bin Liu & Shuang Xu, 2023. "Innovation comes with responsibility: a dual moderation model of taking charge and innovative job performance," European Journal of Innovation Management, Emerald Group Publishing Limited, vol. 27(8), pages 2966-2993, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Latukha, Marina & Dikova, Desislava & Panibratov, Andrei & Kuleshov, Nikita, 2026. "The double bind: Human resource management under sanctions and skilled labor exodus," International Business Review, Elsevier, vol. 35(1).
    2. Zehra Ece Serman & Julian Sims, 2023. "Source Credibility Theory: SME Hospitality Sector Blog Posting During the Covid-19 Pandemic," Information Systems Frontiers, Springer, vol. 25(6), pages 2317-2334, December.
    3. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Kate Nicole M. Tayao & Klint Allen Mariñas & Irene Dyah Ayuwati & Reny Nadlifatin & Satria Fadil Persada, 2022. "Socio-Economic Factors Affecting Member’s Satisfaction towards National Health Insurance: An Evidence from the Philippines," IJERPH, MDPI, vol. 19(22), pages 1-24, November.
    4. Bui Quang Hung & Tran Anh Hoa & Tu Thanh Hoai & Nguyen Phong Nguyen, 2024. "Resilience and Performance Among Vietnamese Business Organizations in Turbulent Environments: How Do Digitalized Management Accounting Systems and Organizational Mindfulness Matter?," SAGE Open, , vol. 14(3), pages 21582440241, August.
    5. Pham, Huy & Ha, Van & Le, Hanh-Hong & Ramiah, Vikash & Frino, Alex, 2024. "The effects of polluting behaviour, dirty energy and electricity consumption on firm performance: Evidence from the recent crises," Energy Economics, Elsevier, vol. 129(C).
    6. Mohd Tariq Jamal & Imran Anwar & Nawab Ali Khan & Manisha Singh, 2023. "An Empirical Analysis of Telecommuters: Their Level of Satisfaction, Commitment and Loyalty," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(3), pages 359-380, August.
    7. Zhong, Xi & She, Jianquan & Wu, Xiaojie, 2024. "Tech for social good: Artificial intelligence and workplace safety," Technology in Society, Elsevier, vol. 79(C).
    8. Deny Mahendra & Desi Tri Kurniawati, 2024. "Flexi-time as a predictor of employee performance in public hospital sector: mediating role of work-life balance and job satisfaction," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(3), pages 194-204, April.
    9. Gianni Onesti & Francesca Bellante & Riccardo Palumbo, 2024. "Assessing Working Attitudes of Remote Workers to Enhance Management Control System: A Case Study of COVID-19 Lockdowns in Italy," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2024(3), pages 111-134.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:3744-3754. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.