Procurement Efficiency in Military Organization: The Analysis of Critical Success Factors

Procurement efficiency is the ability of an organization to acquire goods and services efficiently which involves optimizing processes, leveraging technology, and harnessing data to achieve procurement goals with minimal waste and maximum value. Malaysia has long sought in improving effectiveness and efficiency of procurement process. Even though continuous efforts have been executed by the government to improve and enhance the procurement process, there are still some weaknesses reported with regards to the government’s procurement such as irregular payment, loss/ theft of public money, weaknesses in contract administration, work/supply/services not according to specifications/poor quality, waste and inefficiency in asset management and government revenue collection. Therefore, this study aims to evaluate the critical success factors that influence the procurement efficiency at the military organization. This study was focus on Royal Malaysian Air Force (RMAF) and employed quantitative methods to achieve the objectives of the study. Questionnaires were distributed through the Stratified random sampling method, which uses primer data. The questionnaires were disseminated to the officers and other ranks of the RMAF. Respondents are among all officers and employees who are directly involved in the procurement process. Using quantitative research to collect data allows the researcher to evaluate and understand this data through statistical analysis.