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A study on the effect of airport choice attributes on airport users’ satisfaction and behavioural intentions: The case of Gimpo International Airport

Author

Listed:
  • Kim, Mun-Hwan
  • Park, Jin-Woo
  • Choi, Yu-Jin

Abstract

This paper examines the importance and satisfaction of attributes affecting airport choice, and analysing the effect of airport choice attributes on satisfaction and behavioural intentions. To fulfil the research purposes, a survey was conducted among airport users who use international airlines at Gimpo International Airport, Seoul, South Korea. A total of 397 copies of the questionnaire were analysed using gap analysis, importance performance analysis (IPA) and path analysis. Gap analysis and IPA showed that there is a statistically significant difference between importance and satisfaction of airport choice attributes. Path analysis showed that factors of airport choice attributes such as operation, navigation, accessibility, facilities and awareness have positive effects on satisfaction, and that satisfaction has positive effects on reuse and recommendation intention.

Suggested Citation

  • Kim, Mun-Hwan & Park, Jin-Woo & Choi, Yu-Jin, 2016. "A study on the effect of airport choice attributes on airport users’ satisfaction and behavioural intentions: The case of Gimpo International Airport," Journal of Airport Management, Henry Stewart Publications, vol. 10(2), pages 145-157, February.
    • Handle: RePEc:aza:jam000:y:2016:v:10:i:2:p:145-157
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    Citations

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    Cited by:

    1. Yong, Shih Ween & Cheah, Jun-Hwa & Lim, Xin-Jean & Ng, Siew Imm & Leong, Yee Choy, 2023. "How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport," Journal of Air Transport Management, Elsevier, vol. 112(C).
    2. Lin, Yi-Hsin & Wu, Hanjun & He, Hang & Tsui, Kan Wai Hong, 2023. "Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19," Transport Policy, Elsevier, vol. 141(C), pages 116-128.

    More about this item

    Keywords

    airport choice attributes; satisfaction; behavioural intentions;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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