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The Role of Chatbots in Enhancing Job Seekers' and Employee Experience: A Case Study on CV Warehouse

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  • Dr. Zohaib Azhar

    (DBA – Doctor of Business Administration | European International University, Paris PhD – Business Administration | Charisma University, Turks and Caicos MBA – HR | Jaipur National University, Jaipur Master‟s (English Literature) & TOE | University of Education, Lahore)

Abstract

The way HR and organizations interact and support their workforce has been changed forever by conversational AI chatbots. This study investigates chatbots’ role in enhancing job seekers’ and employees’ experiences, using CV Warehouse a case study, a leading resume writing and CV distribution service provider. The research focuses on how the integration of chatbots into HR processes at CV Warehouse affected recruitment, onboarding, employee engagement, and support. The results show that chatbots are helpful for users through personalized assistance given promptly, making HR work smoothly and increasing productivity. In addition to this, there are challenges such as technological limitations, user adaptation, and data privacy concerns. Furthermore, perspectives have been provided for discussions relating to the benefits of using chatbots in HR and the associated challenges faced by organizations that might want to implement them. These findings will help us understand how conversational AI can be used to optimize HR practices supporting organization objectives.

Suggested Citation

  • Dr. Zohaib Azhar, 2024. "The Role of Chatbots in Enhancing Job Seekers' and Employee Experience: A Case Study on CV Warehouse," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 10(4), pages 23-35, 10-2024.
    • Handle: RePEc:arp:tjssrr:2024:p:23-35
    DOI: /10.32861/jssr.10.4.23.35
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    References listed on IDEAS

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    1. Anthony R. Hendrickson, 2003. "Human Resource Information Systems: Backbone Technology of Contemporary Human Resources," Journal of Labor Research, Transaction Publishers, vol. 24(3), pages 382-394, July.
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