Alternative Dispute Resolution through Mediation in Romanian Retail Banking
This article aims at exploring the stage of implementation of mediation as method for the alternative resolution of disputes among consumers and providers of banking services, in Romania. The importance of the topic stems from the increase in the number of customer complaints about banking services in Romania and from the current preoccupation at European level to identify extra-judicial methods for consumer disputes. The main objectives of the research consist in studying: the regulatory framework relative to mediation at the European Union level; the mediation schemes focused on banking services, in the Member States; the present regulatory framework relative to mediation in Romania; the existing mediation schemes and their development level on the Romanian banking service market. The research method applied has an exploratory character. The conclusions clarify the present state of mediation related to banking service disputes in Romania. Within this framework, the recommendations refer, among other aspects, to the organization of a further research phase that may contribute to the substantiation of future decisions aiming to enhance the protection of the rights and interests of consumers.
Volume (Year): 12 (2010)
Issue (Month): 28 (June)
|Contact details of provider:|| Postal: 6 ROMANA PLACE, 70167 - BUCHAREST|
Web page: http://amfiteatrueconomic.ase.ro/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:12:y:2010:i:28:p:504-518. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Valentin Dumitru)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.