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Service quality perceptions and patient satisfaction: a study of hospitals in a developing country

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  1. Khondker Mohammad Zobair & Louis Sanzogni & Luke Houghton & Md Zahidul Islam, 2021. "Forecasting care seekers satisfaction with telemedicine using machine learning and structural equation modeling," PLOS ONE, Public Library of Science, vol. 16(9), pages 1-31, September.
  2. Qin, Hong & Prybutok, Victor R., 2013. "A quantitative model for patient behavioral decisions in the urgent care industry," Socio-Economic Planning Sciences, Elsevier, vol. 47(1), pages 50-64.
  3. Halvorsen, Thomas & Munthali, Alister & Braathen, Stine Hellum & Rød, Jan Ketil & Eide, Arne Henning, 2021. "Using locational data in a novel mixed-methods sequence design: Identifying critical health care barriers for people with disabilities in Malawi," Social Science & Medicine, Elsevier, vol. 283(C).
  4. João M. S. Carvalho & Nuno Rodrigues, 2022. "Perceived Quality and Users’ Satisfaction with Public–Private Partnerships in Health Sector," IJERPH, MDPI, vol. 19(13), pages 1-18, July.
  5. Ángel Fernández Pérez & Ángeles Sánchez Domínguez, 2017. "Los factores no clínicos como determinantes de la satisfacción con el sistema sanitario público en España," FEG Working Paper Series 01/17, Faculty of Economics and Business (University of Granada).
  6. Đurđana Ozretić Došen & Vide Bilić, 2009. "Perceptions among Croatian surgeons of services marketing application to health care organizations," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 21(2), pages 203-218.
  7. Mina Rostami & Leila Ahmadian & Yunes Jahani & Aliakbar Niknafs, 2019. "The effect of patient satisfaction with academic hospitals on their loyalty," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(1), pages 726-735, January.
  8. Hayat Belaid & Ahmed Bouchenafa & Abd Elkader Barich & Karima Maazouzi, 2015. "The Quality of Health Services in Bechar Public Hospital Institution," International Journal of Social Sciences, International Institute of Social and Economic Sciences, vol. 4(2), pages 1-14, May.
  9. Kai Shen Lim & Wei Aun Yap & Winnie Yip, 2022. "Consumer choice and public‐private providers: The role of perceived prices," Health Economics, John Wiley & Sons, Ltd., vol. 31(9), pages 1898-1925, September.
  10. Abdulvahap Baydas, 2014. "Customer satısfactıon ın prıvate health organızatıons: an empirical study," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 8(2), pages 43-56, June.
  11. Laith Salman Alrubaiee & Sami Aladwan & Mahmoud Hussein Abu Joma & Wael Mohamed Idris & Saja Khater, 2017. "Relationship between Corporate Social Responsibility and Marketing Performance: The Mediating Effect of Customer Value and Corporate Image," International Business Research, Canadian Center of Science and Education, vol. 10(2), pages 104-123, February.
  12. Faiza Manzoor & Longbao Wei & Abid Hussain & Muhammad Asif & Syed Irshad Ali Shah, 2019. "Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator," IJERPH, MDPI, vol. 16(18), pages 1-16, September.
  13. Quan-Hoang Vuong, 2016. "Health communication, information technology and the public’s attitude toward periodic general health examination," Working Papers CEB 16-052, ULB -- Universite Libre de Bruxelles.
  14. Ahmet Kara, 2009. "An applied stochastic model of the quality–quantity trade-off in the public health care sector," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(2), pages 277-289, March.
  15. Nikita Patel & NishithKumar H. Bhatt, 2017. "An Empirical Study on Integration of Servqual and Kano Model for Measuring Service Quality of Hospitals in Ahmedabad," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 8(3), pages 77-95, September.
  16. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
  17. Abid Hussain & Muhammad Safdar Sial & Sardar Muhammad Usman & Jinsoo Hwang & Yushi Jiang & Awaisra Shafiq, 2019. "What Factors Affect Patient Satisfaction in Public Sector Hospitals: Evidence from an Emerging Economy," IJERPH, MDPI, vol. 16(6), pages 1-14, March.
  18. Syed Muhammad Irfan & Aamir Ijaz & Saman Shahbaz, 2011. "An Assessment Of Service Quality of Private Hospitals in Pakistan: A Patient Perspective," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(2), pages 20-32, March.
  19. Duchoslav, Jan & Cecchi, Francesco, 2019. "Do incentives matter when working for god? The impact of performance-based financing on faith-based healthcare in Uganda," World Development, Elsevier, vol. 113(C), pages 309-319.
  20. Zobair, Khondker Mohammad & Sanzogni, Louis & Sandhu, Kuldeep, 2019. "Expectations of telemedicine health service adoption in rural Bangladesh," Social Science & Medicine, Elsevier, vol. 238(C), pages 1-1.
  21. Ya Lan WANG & Tainyi LUOR & Pin LUARN & Hsi-peng LU, 2015. "Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 19(1), pages 34-45.
  22. Ariff Syah Juhari & Muhammad Awais Bhatti & Shishi Kumar Piaralal, 2016. "Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(3), pages 17-36, March.
  23. Akter, Shahriar & Wamba, Samuel Fosso & D’Ambra, John, 2019. "Enabling a transformative service system by modeling quality dynamics," International Journal of Production Economics, Elsevier, vol. 207(C), pages 210-226.
  24. Akareem, Husain Salilul & Ferdous, Ahmed Shahriar & Todd, Mikala, 2021. "Impact of patient portal behavioral engagement on subsistence consumers' wellbeing," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 501-517.
  25. Rezarta Kalaja & Halit Xhafa, 2016. "Patient Satisfaction with Health Care Services in Albania," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 5, March.
  26. Hayat Belaid & Ahmed bouchenafa & Abd Elkader Barich & Karima Maazouzi, 2014. "The Quality of Health Services in Bechar Public Hospital Institution," Proceedings of International Academic Conferences 0101005, International Institute of Social and Economic Sciences.
  27. Sushma Rajbanshi & Mohd Noor Norhayati & Nik Hussain Nik Hazlina, 2021. "Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal," IJERPH, MDPI, vol. 18(13), pages 1-13, June.
  28. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
  29. Abid Hussain & Muhammad Asif & Arif Jameel & Jinsoo Hwang & Noman Sahito & Shahida Kanwel, 2019. "Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals," IJERPH, MDPI, vol. 16(19), pages 1-12, October.
  30. Jawad Karamat & Tong Shurong & Naveed Ahmad & Sana Afridi & Shahbaz Khan & Nidha Khan, 2019. "Developing Sustainable Healthcare Systems in Developing Countries: Examining the Role of Barriers, Enablers and Drivers on Knowledge Management Adoption," Sustainability, MDPI, vol. 11(4), pages 1-31, February.
  31. Jackson Awuah Brobbey, 2022. "Antecedents of Perceived Service Quality: Focus on Private Health Facilities in Ghana," Journal of Biology and Life Science, Macrothink Institute, vol. 13(1), pages 24-49, February.
  32. Jobiba Chinkhumba & Manuela De Allegri & Jacob Mazalale & Stephan Brenner & Don Mathanga & Adamson S Muula & Bjarne Robberstad, 2017. "Household costs and time to seek care for pregnancy related complications: The role of results-based financing," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-18, September.
  33. Bereket Yakob & Busisiwe Purity Ncama, 2016. "Correlates of perceived access and implications for health system strengthening – lessons from HIV/AIDS treatment and care services in Ethiopia," PLOS ONE, Public Library of Science, vol. 11(8), pages 1-19, August.
  34. Baba-Ari, Fatima & Eboreime, Ejemai Amaize & Hossain, Mazeda, 2018. "Conditional cash transfers for maternal health interventions: Factors influencing uptake in North-Central Nigeria," LSE Research Online Documents on Economics 101627, London School of Economics and Political Science, LSE Library.
  35. Tuzkaya, Gülfem & Sennaroglu, Bahar & Kalender, Zeynep Tuğçe & Mutlu, Meltem, 2019. "Hospital service quality evaluation with IVIF-PROMETHEE and a case study," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
  36. Sri Isfantin Puji Lestari & Retnoning Ambarwati & Titien Agustina & Endang Muryani & Andriani Andriani & Muhammad Alfani, 2019. "The Effect of Customer’s Orientation of Service Employee on Customer’s Satisfaction of Health Services," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 270-278.
  37. Quan-Hoang Vuong & Ha Nguyen, 2016. "Medical expenses matter most for the poor: evidence from Vietnam," Working Papers CEB 16-027, ULB -- Universite Libre de Bruxelles.
  38. Ajimon George & Jobin Sahadevan, 2019. "A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective," IIM Kozhikode Society & Management Review, , vol. 8(1), pages 50-59, January.
  39. Robert Kaba Alhassan & Stephen Opoku Duku & Wendy Janssens & Edward Nketiah-Amponsah & Nicole Spieker & Paul van Ostenberg & Daniel Kojo Arhinful & Menno Pradhan & Tobias F Rinke de Wit, 2015. "Comparison of Perceived and Technical Healthcare Quality in Primary Health Facilities: Implications for a Sustainable National Health Insurance Scheme in Ghana," PLOS ONE, Public Library of Science, vol. 10(10), pages 1-19, October.
  40. Lena Bucatariu & Babu George, 2020. "Consumer behavior and customer relationship management in mental health services," Upravlenets, Ural State University of Economics, vol. 11(3), pages 46-58, July.
  41. Vaida Servetkienė & Roma Puronaitė & Birutė Mockevičienė & Karolis Ažukaitis & Danguolė Jankauskienė, 2023. "Determinants of Patient-Perceived Primary Healthcare Quality in Lithuania," IJERPH, MDPI, vol. 20(6), pages 1-19, March.
  42. Jawad Karamat & Tong Shurong & Naveed Ahmad & Sana Afridi & Shahbaz Khan & Kashif Mahmood, 2019. "Promoting Healthcare Sustainability in Developing Countries: Analysis of Knowledge Management Drivers in Public and Private Hospitals of Pakistan," IJERPH, MDPI, vol. 16(3), pages 1-24, February.
  43. Stephen Kwasi Opoku Duku & Edward Nketiah-Amponsah & Wendy Janssens & Menno Pradhan, 2018. "Perceptions of healthcare quality in Ghana: Does health insurance status matter?," PLOS ONE, Public Library of Science, vol. 13(1), pages 1-17, January.
  44. Taufique Joarder & Asha George & Syed Masud Ahmed & Sabina Faiz Rashid & Malabika Sarker, 2017. "What constitutes responsiveness of physicians: A qualitative study in rural Bangladesh," PLOS ONE, Public Library of Science, vol. 12(12), pages 1-19, December.
  45. Khan Eijaz Ahmed & Quaddus Mohammed, 2015. "Development and Validation of a Scale for Measuring Sustainability Factors of Informal Microenterprises – A Qualitative and Quantitative Approach," Entrepreneurship Research Journal, De Gruyter, vol. 5(4), pages 347-372, October.
  46. Shiju Liao & Xiaoyun Du & Liyin Shen & Minghe Lv, 2021. "Evaluation Method for Urban Public Service Carrying Capacity (UPSCC): A Qualitative–Quantitative Bi-Dimensional Perspective," IJERPH, MDPI, vol. 18(23), pages 1-18, November.
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