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Antecedents of Perceived Service Quality: Focus on Private Health Facilities in Ghana

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  • Jackson Awuah Brobbey

Abstract

The main purpose of the study is to understand service quality in private healthcare facilities in Ghana. The study sought to find out factors affecting perceived service quality of private health facilities in Ghana. The study made use of a quantitative method which was in the form of an explanatory research design. Further to this, quantitative research was conducted with larger sample of two hundred and fifty (250) patients of private health care facilities. The researcher employed multiple regression analysis to analyze the data. The results of the study revealed that there was a positive and significant relationship between technical knowledge, provider responsiveness, effective leadership and collaboration. Among other important implications, the study recommended that, as a result of the positive and significant relationship established between the supported variables, stakeholders and management invest more into the training of hospital staffs in these critical areas of service delivery. Also, the study presented that, healthcare providers should be able to communicate with other professional in delivering healthcare.

Suggested Citation

  • Jackson Awuah Brobbey, 2022. "Antecedents of Perceived Service Quality: Focus on Private Health Facilities in Ghana," Journal of Biology and Life Science, Macrothink Institute, vol. 13(1), pages 24-49, February.
    • Handle: RePEc:mth:jbls88:v:13:y:2022:i:1:p:24-49
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    References listed on IDEAS

    as
    1. Andaleeb, Syed Saad, 2001. "Service quality perceptions and patient satisfaction: a study of hospitals in a developing country," Social Science & Medicine, Elsevier, vol. 52(9), pages 1359-1370, May.
    2. Charles, Cathy & Gafni, Amiram & Whelan, Tim, 1997. "Shared decision-making in the medical encounter: What does it mean? (or it takes at least two to tango)," Social Science & Medicine, Elsevier, vol. 44(5), pages 681-692, March.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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