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Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal

Author

Listed:
  • Sushma Rajbanshi

    (Women’s Health Development Unit, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

  • Mohd Noor Norhayati

    (Department of Family Medicine, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

  • Nik Hussain Nik Hazlina

    (Women’s Health Development Unit, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kelantan 16150, Malaysia)

Abstract

Patient complaints and dissatisfaction should be taken seriously and used as an opportunity to provide acceptable services. Mounting evidence shows that the perception of the quality of healthcare services impacts health-seeking behaviors. This study explores the perceptions of good-quality antenatal and birthing services among postpartum women. A qualitative study using phenomenological inquiry was conducted in the Morang district, Nepal. The study participants were postpartum women with at least one high-risk factor who refused the referral hospital’s birth advice. A total of 14 women were purposively selected and interviewed in-depth. NVivo 12 Plus software was used for systematic coding, and thematic analysis was performed manually. Three themes emerged: (i) women’s opinions and satisfactory factors of health services, (ii) expectations of the health facility and staff, and (iii) a lack of suggestions to improve the quality of care. Women did not have many expectations from the healthcare facility or the healthcare providers and could not express what good quality of care meant for them. Women from low socioeconomic status and marginalized ethnicities lack knowledge of their basic reproductive rights. These women judge the quality of care in terms of staff interpersonal behavior and personal experiences. Women will not demand quality services if they lack an understanding of their basic health rights.

Suggested Citation

  • Sushma Rajbanshi & Mohd Noor Norhayati & Nik Hussain Nik Hazlina, 2021. "Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal," IJERPH, MDPI, vol. 18(13), pages 1-13, June.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:13:p:6876-:d:582965
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    References listed on IDEAS

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