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Los factores no clínicos como determinantes de la satisfacción con el sistema sanitario público en España

Author

Listed:
  • Ángel Fernández Pérez

    (Universidad de Granada. Spain. Applied Economic Department)

  • Ángeles Sánchez Domínguez

    (Universidad de Granada. Spain. Applied Economic Department)

Abstract

El objetivo de este trabajo es analizar la influencia de los factores sanitarios de carácter no clínico, tales como el trato recibido, la confianza y seguridad transmitida por el personal médico o el tiempo de espera para una cita, en la satisfacción global de las personas con el sistema sanitario público español y con sus servicios de atención primaria, especializada y hospitalaria. Para ello, empleamos los microdatos del Barómetro Sanitario de 2015 del Centro de Investigaciones Sociológicas que selecciona una muestra de 7.800 personas. Como metodología utilizamos un probit ordenado, muy común en la literatura y, alternativamente, aplicamos un probit-adaptado a mínimos cuadrados ordinarios (Probit-Adapted Ordinary Least Square, POLS), una de las técnicas de estimación más utilizadas en los estudios más recientes sobre bienestar subjetivo. Además, hemos seguido el enfoque conceptual de los dominios del concepto de Responsiveness desarrollados por la Organización Mundial de la Salud. Los principales resultados obtenidos en este trabajo muestran que los factores determinantes de la satisfacción global de las personas con los servicios de atención difieren en función del servicio analizado. De modo que, en la atención primaria el factor determinante es el trato recibido por el personal médico, en la especializada el tiempo dedicado por el personal médico a cada paciente y en la hospitalaria el tiempo de espera para un ingreso no urgente. En cuanto al sistema sanitario público en su conjunto, las dimensiones más relevantes para incrementar la satisfacción de las personas son las relacionadas con la atención rápida y la dignidad.

Suggested Citation

  • Ángel Fernández Pérez & Ángeles Sánchez Domínguez, 2017. "Los factores no clínicos como determinantes de la satisfacción con el sistema sanitario público en España," FEG Working Paper Series 01/17, Faculty of Economics and Business (University of Granada).
    • Handle: RePEc:gra:fegper:01/17
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    File URL: http://www.ugr.es/~teoriahe/RePEc/gra/fegper/FEGWP0117.pdf
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    References listed on IDEAS

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