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Exploring the interrelation between process management and organizational culture: A critical review

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  • Grau, Corinna
  • Moormann, Jürgen

Abstract

Managing the business processes of a company is a task which has emerged as a top priority across all industries. However, business process management (BPM) is not just a set of structured methods and technologies which can simply be assigned to employees. In contrary, the success of any process initiative is interwoven with the culture of the respective company. In addition, in most cases there is not only one organizational culture but often a range of subcultures within an organization due to previous mergers, existing subsidiaries etc. Despite its importance, the interrelation between BPM and organizational culture has been only sparsely explored. This paper analyzes and determines the status quo of academic literature concerning the interrelation between BPM and organizational culture. The results reveal considerable differences in the perception of the interface between both fields. Furthermore, our analysis shows that the organizational psychological perspective has been widely neglected in process management literature. To the best of our knowledge, this is the first literature review written from both a process management and an organizational psychological perspective. As such, it strives to contribute to a comprehensive and thorough understanding of this interrelation. Based on the review we develop a framework, serving as a basis for a deeper understanding of the interdependency and providing avenues for future research. --

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Bibliographic Info

Paper provided by Frankfurt School of Finance and Management in its series Frankfurt School - Working Paper Series with number 200.

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Date of creation: 2013
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Handle: RePEc:zbw:fsfmwp:200

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Keywords: Business Process Management (BPM); Organization; Organizational culture; Organizational psychology; Process;

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References

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  1. Heidorn, Thomas & Hoppe, Christian & Kaiser, Dieter G., 2006. "Heterogenität von Hedgefondsindizes," Frankfurt School - Working Paper Series 71, Frankfurt School of Finance and Management.
  2. Bannier, Christina E. & Feess, Eberhard, 2010. "When high-powered incentive contracts reduce performance: choking under pressure as a screening device," Frankfurt School - Working Paper Series 135, Frankfurt School of Finance and Management.
  3. Libman, Alexander, 2010. "Constitutions, regulations, and taxes: Contradictions of different aspects of decentralization," Journal of Comparative Economics, Elsevier, vol. 38(4), pages 395-418, December.
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  12. Christina Bannier, 2007. "Heterogeneous multiple bank financing: does it reduce inefficient credit-renegotiation incidences?," Financial Markets and Portfolio Management, Springer, vol. 21(4), pages 445-470, December.
  13. Herrmann-Pillath, Carsten, 2010. "Entropy, function and evolution: naturalizing Peircian semiosis," Frankfurt School - Working Paper Series 134, Frankfurt School of Finance and Management.
  14. Hankir, Yassin & Rauch, Christian & Umber, Marc P., 2009. "It's the market power, stupid! Stock return patterns in international bank M&A," Frankfurt School - Working Paper Series 129, Frankfurt School of Finance and Management.
  15. Bannier, Christina E., 2009. "Is there a hold-up benefit in heterogeneous multiple bank financing?," Frankfurt School - Working Paper Series 117, Frankfurt School of Finance and Management.
  16. Heidorn, Thomas & Hoppe, Christian & Kaiser, Dieter G., 2005. "Möglichkeiten der Strukturierung von Hedgefondsportfolios," Frankfurt School - Working Paper Series 68, Frankfurt School of Finance and Management.
  17. Herrmann-Pillath, Carsten, 2008. "Neuroeconomics, naturalism and language," Frankfurt School - Working Paper Series 108, Frankfurt School of Finance and Management.
  18. Roßbach, Peter, 2009. "Die Rolle des Internets als Informationsbeschaffungsmedium in Banken," Frankfurt School - Working Paper Series 120, Frankfurt School of Finance and Management.
  19. Herrmann-Pillath, Carsten, 2009. "Kulturelle Hybridisierung und Wirtschaftstransformation in China," Frankfurt School - Working Paper Series 115, Frankfurt School of Finance and Management.
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