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Organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland

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  • Magdalena Raczyńska

    (Faculty of Economics of University of Warmia and Mazury in Olsztyn, 10-719 Olsztyn, Poland)

  • Krzysztof Krukowski

    (Faculty of Economics of University of Warmia and Mazury in Olsztyn, 10-719 Olsztyn, Poland)

Abstract

The application of business process management (BPM) in public organizations is determined by multiple factors and, according to numerous studies, organizational culture is one of them. Therefore, the aim of the study presented in the article was to identify the organizational culture factors which occur in community offices in Poland. Subsequently, the identified factors were assessed in the context of their significance in the introduction and development of BPM in the examined entities. As a result of the conducted study, it was possible to indicate not only the factors, which have the potential to stimulate the implementation and extension of the concept in the community offices, but also the elements recognized as its barriers. Among the factors that can be considered as the mentioned stimulants, these were: the possibility of exchanging opinions with one’s superiors and colleagues, the will to learn and to broaden one’s knowledge, good and friendly interpersonal relations, or an orientation towards service quality. And among the elements that can be perceived as barriers, one can identify a lack of positive attitude to change or the formalization arising from the law.

Suggested Citation

  • Magdalena Raczyńska & Krzysztof Krukowski, 2019. "Organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-12, December.
    • Handle: RePEc:gam:jadmsc:v:9:y:2019:i:4:p:96-:d:298983
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    References listed on IDEAS

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    1. Felipe, Carmen M. & Roldán, José L. & Leal-Rodríguez, Antonio L., 2016. "An explanatory and predictive model for organizational agility," Journal of Business Research, Elsevier, vol. 69(10), pages 4624-4631.
    2. Beugelsdijk, S. & Koen, C.I. & Noorderhaven, N.G., 2004. "Organizational Culture and Relationship Skills," Other publications TiSEM 29a52938-acd6-4261-841f-5, Tilburg University, School of Economics and Management.
    3. Grau, Corinna & Moormann, Jürgen, 2013. "Exploring the interrelation between process management and organizational culture: A critical review," Frankfurt School - Working Paper Series 200, Frankfurt School of Finance and Management.
    4. Michael Hammer, 2010. "What is Business Process Management?," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 3-16, Springer.
    5. MacKenzie, Scott B. & Podsakoff, Philip M., 2012. "Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies," Journal of Retailing, Elsevier, vol. 88(4), pages 542-555.
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    Cited by:

    1. Krzysztof Krukowski & Magdalena Raczynska & Iwona Escher, 2021. "Change Management Success Factors in Polish Public Administration," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 1-16.

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