The spatiality of trust – Antecedents of trust and the role of face-to-face contacts
AbstractIn this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust and connecting them to contributions from the field of economic geography, we examine different antecedents of trust and their dependence on face-to-face interaction. We thereby illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction as trust antecedents. We can show that the speed and level of resilient trust creation is decisively influenced by the frequency and duration of face-to-face exchange between key project actors. The empirical insights are based on two qualitative case studies on specific innovation projects in multinational companies. Our findings stress the need to incorporate space as a facilitating factor in the analysis of trust development.
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Bibliographic InfoPaper provided by Lund University, CIRCLE - Center for Innovation, Research and Competences in the Learning Economy in its series CIRCLE Electronic Working Papers with number 2013/16.
Length: 32 pages
Date of creation: 17 Apr 2013
Date of revision:
Trust; spatiality; proximity; face-to-face; project work;
Find related papers by JEL classification:
- M10 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - General
- M19 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - Other
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-09-25 (All new papers)
- NEP-CBE-2013-09-25 (Cognitive & Behavioural Economics)
- NEP-GEO-2013-09-25 (Economic Geography)
- NEP-HME-2013-09-25 (Heterodox Microeconomics)
- NEP-HRM-2013-09-25 (Human Capital & Human Resource Management)
- NEP-LAM-2013-09-25 (Central & South America)
- NEP-LTV-2013-09-25 (Unemployment, Inequality & Poverty)
- NEP-NEU-2013-09-25 (Neuroeconomics)
- NEP-PPM-2013-09-25 (Project, Program & Portfolio Management)
- NEP-SOC-2013-09-25 (Social Norms & Social Capital)
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