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Listening to the buzz: social media sentiment and retail depositors' trust

Author

Listed:
  • Matteo Accornero

    (Bank of Italy)

  • Mirko Moscatelli

    (Bank of Italy)

Abstract

We investigate the relationship between the rumours on Twitter regarding banks and deposits growth. The sentiment expressed in tweets is analysed and employed for the nowcasting of retail deposits. We show that a Twitter-based indicator of sentiment improves the predictions of a standard benchmark model of depositor discipline based on financial data. We further improve the power of the model introducing a Twitter-based indicator of perceived interconnection, that takes into account spillover effects across banks.

Suggested Citation

  • Matteo Accornero & Mirko Moscatelli, 2018. "Listening to the buzz: social media sentiment and retail depositors' trust," Temi di discussione (Economic working papers) 1165, Bank of Italy, Economic Research and International Relations Area.
    • Handle: RePEc:bdi:wptemi:td_1165_18
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    References listed on IDEAS

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    Cited by:

    1. Mrs. Jana Bricco & Ms. TengTeng Xu, 2019. "Interconnectedness and Contagion Analysis: A Practical Framework," IMF Working Papers 2019/220, International Monetary Fund.
    2. Gomez-Biscarri, Javier & López-Espinosa, Germán & Mesa-Toro, Andrés, 2021. "The risk implications of the business loan activity in credit unions," Journal of Financial Stability, Elsevier, vol. 56(C).
    3. Fernandez, Raul & Palma Guizar, Brenda & Rho, Caterina, 2021. "A sentiment-based risk indicator for the Mexican financial sector," Latin American Journal of Central Banking (previously Monetaria), Elsevier, vol. 2(3).

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    More about this item

    Keywords

    bank distress; twitter analytics; sentiment analysis;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • E58 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Central Banks and Their Policies

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