IDEAS home Printed from https://ideas.repec.org/a/taf/entreg/v13y2001i3p247-267.html
   My bibliography  Save this article

Innovation in service internationalization: the crucial role of the frantrepreneur

Author

Listed:
  • Jon Sundbo
  • Robert Johnston
  • Jan Mattsson
  • Bruce Millett

Abstract

This paper introduces the concept of a new entrepreneurial role in services that we call the frantrepreneur. This is based on two case studies of the internationalization of two US franchisors, one in temporary services (Sweden) and the other in computer training (Australia). The frantrepreneur is defined as a franchisee who innovates by adapting a standard service concept to meet local conditions. This role is a further refinement of a series of earlier concepts concerning entrepreneurship roles such as the intrapreneur. This paper provides an indepth evaluation of the roles adopted by the frantrepreneurs and how they changed the original service concept. They did not passively accept the standard service concept and they developed an unusual partnership role with their franchisors with a two-way influence over the business. Although the innovations of frantrepreneurs were mostly in the form of small and incremental changes they standardized their developments to facilitate further adoption. The frantrepreneurs appear to play an important role in smoothing the adaptation and adoption of innovation in the internationalization of a franchise operation.

Suggested Citation

  • Jon Sundbo & Robert Johnston & Jan Mattsson & Bruce Millett, 2001. "Innovation in service internationalization: the crucial role of the frantrepreneur," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 13(3), pages 247-267, July.
    • Handle: RePEc:taf:entreg:v:13:y:2001:i:3:p:247-267
    DOI: 10.1080/08985620010029271
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/08985620010029271
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/08985620010029271?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Johan Hauknes, "undated". "Innovation in the Service Economy," STEP Report series 199607, The STEP Group, Studies in technology, innovation and economic policy.
    2. Johan Hauknes, "undated". "Services in Innovation – Innovation in Services," STEP Report series 199813, The STEP Group, Studies in technology, innovation and economic policy.
    3. Faridah Djellal & Faïz Gallouj, 1998. "Innovation in service industries in France: results of a postal survey," Working Papers hal-01111909, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cadar, Otilia & Badulescu, Daniel, 2015. "Entrepreneur, Entrepreneurship and Intrapreneurship. A Literature Review," MPRA Paper 78871, University Library of Munich, Germany.
    2. Kristie W. Seawright & Isaac H. Smith & Ronald K. Mitchell & Richard McClendon, 2013. "Exploring Entrepreneurial Cognition in Franchisees: A Knowledge–Structure Approach," Entrepreneurship Theory and Practice, , vol. 37(2), pages 201-227, March.
    3. Peter Björk, 2014. "The DNA of Tourism Service Innovation: A Quadruple Helix Approach," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 5(1), pages 181-202, March.
    4. Petra Gyurácz-Németh & Nóra Friedrich & Alan Clarke, 2013. "Innovation in Special Hotels as a Key to Success," Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013,, ToKnowPress.
    5. Jon Sundbo, 2013. "Public–private innovation networks in services: the crucial role of entrepreneurial fit," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 14, pages 349-383, Edward Elgar Publishing.
    6. Hjalager, Anne-Mette, 2010. "A review of innovation research in tourism," Tourism Management, Elsevier, vol. 31(1), pages 1-12.
    7. Ongkittikul, Sumet & Geerlings, Harry, 2006. "Opportunities for innovation in public transport: Effects of regulatory reforms on innovative capabilities," Transport Policy, Elsevier, vol. 13(4), pages 283-293, July.
    8. Snyder, Hannah & Witell, Lars & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Identifying categories of service innovation: A review and synthesis of the literature," Journal of Business Research, Elsevier, vol. 69(7), pages 2401-2408.
    9. Otilia Cadar & Daniel Badulescu, 2015. "Entrepreneur, Entrepreneurship And Intrapreneurship. A," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 658-664, December.
    10. Nelson Andrade-Valbuena & Hugo Baier-Fuentes & Magaly Gaviria-Marin, 2022. "An Overview of Sustainable Entrepreneurship in Tourism, Destination, and Hospitality Research Based on the Web of Science," Sustainability, MDPI, vol. 14(22), pages 1-26, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thorsten Bohn, 2003. "Knowledge Intensive Business Services in Regional Systems of Innovation - Initial Results from the Case of Southeast-Finland," ERSA conference papers ersa03p161, European Regional Science Association.
    2. Claudio Farina & Brigitte Preissl, 2000. "Research and Technology Organisations in National Systems of Innovation," Discussion Papers of DIW Berlin 221, DIW Berlin, German Institute for Economic Research.
    3. Stahlecker, Thomas & Koch, Andreas, 2004. "On the significance of economic structure and regional innovation systems for the foundation of knowledge-intensive business services," Working Papers "Firms and Region" R1/2004, Fraunhofer Institute for Systems and Innovation Research (ISI).
    4. Mark Tomlinson, 2000. "Innovation surveys: A researcher's perspective," DRUID Working Papers 00-9, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    5. Aija Leiponen, 2005. "Organization of Knowledge and Innovation: The Case of Finnish Business Services," Industry and Innovation, Taylor & Francis Journals, vol. 12(2), pages 185-203.
    6. Maria JOSE SILVA & Gastão SOUSA & Jacinta MOREIRA & Jorge SIMÕES, 2011. "Innovation Activities in the Service Sector: Empirical Evidence from Portuguese Firms," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(6), pages 1-17, October.
    7. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
    8. Kulińska Ewa & Odlanicka-Poczobutt Monika, 2017. "The Practical Aspects of Local Development of Entrepreneurship and Innovation in Travel Companies," Foundations of Management, Sciendo, vol. 9(1), pages 1-18, February.
    9. Samul Joanna & Skapska Elzbieta & Pankov Dmitrij, 2019. "Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 64(1), pages 3-15, April.
    10. Thor Egil Braadland & Finn Ørstavik & Heidi Wiig Aslesen & Arne Isaksen & L. H. Jensen, "undated". "Innovation, knowledge bases and clustering in selected industries in the Oslo region," STEP Report series 199904, The STEP Group, Studies in technology, innovation and economic policy.
    11. Maria de Lurdes Calisto & Soumodip Sarkar, 2017. "Innovation and corporate entrepreneurship in service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 581-600, September.
    12. Tian-Jy Chen & Shin-Horng Chen & Meng-chun Liu, 2001. "Implications, Challenges, and Prospects for Taiwan in the Knowledge-based Economy," Economics Study Area Working Papers 35, East-West Center, Economics Study Area.
    13. Faïz Gallouj, 1998. "Les trajectoires de l’innovation dans les services : vers un enrichissement des taxonomies évolutionnistes," Post-Print halshs-01114020, HAL.
    14. Alexandra Braga & Carla Susana Marques & Zélia Serrasqueiro, 2018. "Internationalisation Strategy of Knowledge-Intensive Business Services," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(2), pages 359-377, June.
    15. Francisco Mas-Verdú, 2007. "Services and innovation systems: European models of Technology Centres," Service Business, Springer;Pan-Pacific Business Association, vol. 1(1), pages 7-23, March.
    16. Marta Jacob & Joaquín Tintoré & Eugeni Aguiló & Alfonso Bravo & Juan Mulet, 2003. "Innovation in the Tourism Sector: Results from a Pilot Study in the Balearic Islands," Tourism Economics, , vol. 9(3), pages 279-295, September.
    17. Alshahry Abdullah saeed A & Wang Aimin, 2015. "Market Orientation Impact on Radical and Incremental Marketing Innovation: A Study of Saudi Arabia Hospital Marketing Efforts," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 1(6), pages 101-117, May.
    18. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    19. James Love & Stephen Roper & Nola Hewitt-Dundas, 2010. "Service Innovation, Embeddedness and Business Performance: Evidence from Northern Ireland," Regional Studies, Taylor & Francis Journals, vol. 44(8), pages 983-1004.
    20. Josivania Silva Farias & Tomás de Aquino Guimaraes & Eduardo Raupp de Vargas, 2012. "Innovation in Brazilian and Spanish hospitals: the managers perception upon electronic patient record," Brazilian Business Review, Fucape Business School, vol. 9(3), pages 23-44, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:entreg:v:13:y:2001:i:3:p:247-267. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/TEPN20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.