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Negotiating Technology Implementation: An Empirical Investigation of a Website Introduction

Author

Listed:
  • Terri L. Griffith

    (Santa Clara University)

  • David A. Tansik

    (University of Arizona)

  • Lehman Benson

    (University of Arizona)

Abstract

Negotiated implementation is suggested as a cogent approach to meeting user and implementer needs, and thus, to increasing technology implementation. Negotiated implementation is expected to have its effect through three well‐known dimensions: ease of use, usefulness, and commitment. The efficacy of negotiated implementation is tested in the context of a university‐based field study of World Wide Web site use. Empirical support is found for the negotiated implementation approach. Implications and future research related to both theory and application are provided.

Suggested Citation

  • Terri L. Griffith & David A. Tansik & Lehman Benson, 2002. "Negotiating Technology Implementation: An Empirical Investigation of a Website Introduction," Group Decision and Negotiation, Springer, vol. 11(1), pages 1-22, January.
    • Handle: RePEc:spr:grdene:v:11:y:2002:i:1:d:10.1023_a:1014596623389
    DOI: 10.1023/A:1014596623389
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    References listed on IDEAS

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    5. Jon Hartwick & Henri Barki, 1994. "Explaining the Role of User Participation in Information System Use," Management Science, INFORMS, vol. 40(4), pages 440-465, April.
    6. Daniel Robey & Dana Farrow, 1982. "User Involvement in Information System Development: A Conflict Model and Empirical Test," Management Science, INFORMS, vol. 28(1), pages 73-85, January.
    7. Tornatzky, Louis G. & Johnson, Elmima C., 1982. "Research on implementation : Implications for evaluation practice and evaluation policy," Evaluation and Program Planning, Elsevier, vol. 5(3), pages 193-198, January.
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    Cited by:

    1. Terri L. Griffith & John E. Sawyer & M. Scott Poole, 2019. "Systems Savvy: Practical Intelligence for Transformation of Sociotechnical Systems," Group Decision and Negotiation, Springer, vol. 28(3), pages 475-499, June.
    2. In Cho, 2015. "Facebook discontinuance: discontinuance as a temporal settlement of the constant interplay between disturbance and coping," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(4), pages 1531-1548, July.
    3. Robert Davison & Mark Fuller & Andrew Hardin, 2003. "E-Consulting in Virtual Negotiations," Group Decision and Negotiation, Springer, vol. 12(6), pages 517-535, November.

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