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Explaining the Role of User Participation in Information System Use


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  • Jon Hartwick

    (Faculty of Management, McGill University, 1001 Sherbrooke Street West, Montréal, Québec, Canada H3A 1G5)

  • Henri Barki

    (École des HEC, 5255 Decelles, Montréal, Québec, Canada H3T 1V6)

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    Even though user participation in information system development has long been considered to be a critical factor in achieving system success, research has failed to clearly demonstrate its benefits. This paper proposes user involvement as an intervening variable between user participation and system use. Embedding the constructs of participation and involvement into the theoretical framework of Fishbein and Ajzen, a model is developed and tested in a field study of information system projects. Several key findings emerge from the study. User participation and user involvement represent two distinct constructs, with participation leading to involvement, and involvement mediating the relationship between participation and system use. The critical dimension of user participation is overall responsibility. The role of user participation and involvement is different, depending upon whether system use is mandatory or voluntary.

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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 40 (1994)
    Issue (Month): 4 (April)
    Pages: 440-465

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    Handle: RePEc:inm:ormnsc:v:40:y:1994:i:4:p:440-465

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    Keywords: information systems; user involvement; user participation; implementation;


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    Cited by:
    1. Jean-Grégoire Bernard & Suzanne Rivard & Benoit A. Aubert, 2002. "Évaluation du risque d'implantation de progiciel," CIRANO Project Reports 2002rp-15, CIRANO.
    2. Harfouche, Antoine & Aoun, Georges, 2008. "The role of cultural values in the individual intention to accept administration e-services (ITA E-Ad): a two country study," Economics Papers from University Paris Dauphine 123456789/13613, Paris Dauphine University.
    3. Walker, Daniel H., 2002. "Decision support, learning and rural resource management," Agricultural Systems, Elsevier, vol. 73(1), pages 113-127, July.
    4. Ben Naoui, Nabila, 2003. "L'acceptation de la formation électronique : Approche par les théories d'adoption des technologies / Analyse empirique dans le contetxte tunisien," Economics Papers from University Paris Dauphine 123456789/2076, Paris Dauphine University.
    5. M.Y. El-Bassiouni & M. Madi, T. Zoubeidi & M.Y. Hassan, 2012. "Developing customer satisfaction indices using SERVQUAL sampling surveys: A case study of Al-Ain municipality inspectors," Journal of Economic and Administrative Sciences, Emerald Group Publishing, vol. 28(2), pages 98-108, August.
    6. Jose Manuel Esteves, 2004. "Implementing and improving the SEI risk management method in a university software project," Working Papers Economia wp04-29, Instituto de Empresa, Area of Economic Environment.
    7. Nasco, Suzanne Altobello & Toledo, Elizabeth Grandón & Mykytyn Jr., Peter P., 2008. "Predicting electronic commerce adoption in Chilean SMEs," Journal of Business Research, Elsevier, vol. 61(6), pages 697-705, June.
    8. Laubie, Raphaëlle & Elie-dit-Cosaque, Christophe, 2012. "Exploring and Predicting Online Collective Action on Patients' Virtual Communities: A Multi-method Investigation in France," Economics Papers from University Paris Dauphine 123456789/11679, Paris Dauphine University.
    9. Jose Manuel Esteves, 2004. "A goals/questions/metrics plan for monitoring user involvement and participation in ERP (...)," Working Papers Economia wp04-31, Instituto de Empresa, Area of Economic Environment.
    10. Romelaer, Pierre, 2002. "Innovation and management constraints," Economics Papers from University Paris Dauphine 123456789/3361, Paris Dauphine University.
    11. Alsajjan, Bander & Dennis, Charles, 2010. "Internet banking acceptance model: Cross-market examination," Journal of Business Research, Elsevier, vol. 63(9-10), pages 957-963, September.
    12. Eldenburg, Leslie & Soderstrom, Naomi & Willis, Veronda & Wu, Anne, 2010. "Behavioral changes following the collaborative development of an accounting information system," Accounting, Organizations and Society, Elsevier, vol. 35(2), pages 222-237, February.
    13. Mohd Suki, Norazah & T, Ramayah, 2011. "Modelling Customer’s Attitude Towards EGovernment Services," MPRA Paper 41601, University Library of Munich, Germany.
    14. Curkovic, Sime, 2003. "Environmentally Responsible Manufacturing: The development and validation of a measurement model," European Journal of Operational Research, Elsevier, vol. 146(1), pages 130-155, April.


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