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Human Resource Outsourcing Success

Author

Listed:
  • Hasliza Abdul-Halim
  • Elaine Ee
  • T. Ramayah
  • Noor Hazlina Ahmad

Abstract

The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR) outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

Suggested Citation

  • Hasliza Abdul-Halim & Elaine Ee & T. Ramayah & Noor Hazlina Ahmad, 2014. "Human Resource Outsourcing Success," SAGE Open, , vol. 4(3), pages 21582440145, July.
    • Handle: RePEc:sae:sagope:v:4:y:2014:i:3:p:2158244014545475
    DOI: 10.1177/2158244014545475
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    References listed on IDEAS

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    1. Bobby Swar & Junghoon Moon & Junyoung Oh & Cheul Rhee, 2012. "Determinants of relationship quality for IS/IT outsourcing success in public sector," Information Systems Frontiers, Springer, vol. 14(2), pages 457-475, April.
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    6. Elaine Ee & Hasliza Abdul Halim & Thurasamy Ramayah, 2013. "HR outsourcing success: does partnership quality variables matter?," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 14(4), pages 664-676, September.
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    Cited by:

    1. Norwan Ahmad & Ng Siew Imm & Yuhanis Abdul Aziz & Norazlyn Kamal Basha, 2020. "Why Not Knowledge-Based HRM? Its Direct and Indirect Effect on Innovative Service Offerings," SAGE Open, , vol. 10(4), pages 21582440209, December.

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