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Developing Corporate Culture In A Training Department: A Qualitative Case Study Of Internal And Outsourced Staff

Author

Listed:
  • Querubin S. Yap
  • Jon K. Webber

Abstract

This qualitative case study was conducted to investigate and analyze the perceptions and lived experiences of 20 training department staff at a New York-based early childhood multi-service healthcare company. The study was used to discover the leadership practices involved in creating a positive corporate culture in a work environment with outsourced and internal employees working concurrently together. There were six emergent themes that resulted from the study. It was discovered in the study that leaders who do the following activities continually engage the employees, whether they are internal or outsourced: (1) lead to the specific needs of each staff, whether internal or external, (2) create an environment of fun, (3) create an environment that purports familial ties with all team members, (4) ensure that learning exists continually, (5) honor the employees who have worked in the industry the longest, and most importantly, (6) lead as a socially and emotionally intelligent leader.

Suggested Citation

  • Querubin S. Yap & Jon K. Webber, 2015. "Developing Corporate Culture In A Training Department: A Qualitative Case Study Of Internal And Outsourced Staff," Review of Business and Finance Studies, The Institute for Business and Finance Research, vol. 6(1), pages 43-56.
    • Handle: RePEc:ibf:rbfstu:v:6:y:2015:i:1:p:43-56
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    References listed on IDEAS

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    3. Miller, Tina & Boulton, Mary, 2007. "Changing constructions of informed consent: Qualitative research and complex social worlds," Social Science & Medicine, Elsevier, vol. 65(11), pages 2199-2211, December.
    4. Margherita Balconi & Andrea Pozzali & Riccardo Viale, 2007. "The “codification debate” revisited: a conceptual framework to analyze the role of tacit knowledge in economics," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 16(5), pages 823-849, October.
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    Cited by:

    1. Luo, Lianfa & Cheng, Zhiming & Ye, Qingqing & Cheng, Yanjun & Smyth, Russell & Yang, Zhiqing & Zhang, Le, 2023. "Nonmonetary Awards and Innovation: Evidence from Winning China's Top Brand Contest," GLO Discussion Paper Series 1345, Global Labor Organization (GLO).

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    More about this item

    Keywords

    Outsourcing; Training; Internal Employees; Outsourced Employees;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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