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Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico

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  • Simon A. Andrew

    (University of North Texas)

  • Filadelfo Leon-Cazares

    (University of Guadalajara)

Abstract

While much has been written about the importance of recruiting and retaining employees displaying voluntary and spontaneous actions, few have explored the mediating effect of citizenship behaviors on organizational performance. This study examines the direct and indirect effects of transformational leadership style, public service motivation, and organizational citizenship behavior (OCB) on public organization performance. It is hypothesized that when employees perceived that a public organization is practicing a transformational leadership style (TLS), they are likely to have a favorable view on the performance of their organization, but the effect is indirect and mediated by OCB. At the same time, if employees have a strong desire to serve and improve the welfare of others, they are likely to perform beyond their job requirements and thus, likely to express a positive view on the organizational performance. A structural equation modeling was used to examine the perceptions of 1,016 public employees in the Guadalajara Metropolitan Area, Mexico. The results suggest that Mexican public employees display OCB (extra role behaviors) that will be associated with a better public organizational performance because of the higher levels of PSM (public service motivation). TLS are also associated to a better organizational performance as well as to perform OCBs. But we did not find the mediator role of OCB between TLS and the organizational performance.

Suggested Citation

  • Simon A. Andrew & Filadelfo Leon-Cazares, 2015. "Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico," EconoQuantum, Revista de Economia y Finanzas, Universidad de Guadalajara, Centro Universitario de Ciencias Economico Administrativas, Departamento de Metodos Cuantitativos y Maestria en Economia., vol. 12(2), pages 71-92, Julio-Dic.
    • Handle: RePEc:qua:journl:v:12:y:2015:i:2:p:71-92
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    References listed on IDEAS

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    3. Anabella Davila & Marta M. Elvira, 2007. "Psychological contracts and performance management in Mexico," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(5), pages 384-402, August.
    4. Little, Roderick J A, 1988. "Missing-Data Adjustments in Large Surveys: Reply," Journal of Business & Economic Statistics, American Statistical Association, vol. 6(3), pages 300-301, July.
    5. Anabella Davila & Marta M. Elvira, 2007. "Psychological contracts and performance management in Mexico," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 384 - 402, July.
    6. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
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    Cited by:

    1. Yusuf Anthony Olukayode & Musa Nofiu Abiodun & Kadiri Dele Samuel & Ebunoluwa Esther Ilori & Opawole Akintayo, 2022. "Capability improvement measures of the public sector for implementation of building information modeling in construction projects," Organization, Technology and Management in Construction, Sciendo, vol. 14(1), pages 2710-2730, January.
    2. Hazem Khaled Shehadeh & Mohammed Abed Hussein Al Taee, 2022. "Organizational Ambidexterity and Its Impact on Organizational Citizenship Behavior: A Case Study in Islamic International Arab Bank in Amman City-Jordan," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, July.

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    More about this item

    Keywords

    Transformational Leadership; OCB; Organizational Performance; Public Service Motivation; Structural Equation Modeling;
    All these keywords.

    JEL classification:

    • C40 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - General
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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