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Organizational citizenship behaviors and service quality as external effectiveness of contact employees

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Author Info
Yoon, Mahn Hee
Suh, Jaebeom
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File URL: http://www.sciencedirect.com/science/article/B6V7S-48TCHVC-4/2/d584d6049f90bce709c4f5b13d4dd16b
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 56 (2003)
Issue (Month): 8 (August)
Pages: 597-611
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Handle: RePEc:eee:jbrese:v:56:y:2003:i:8:p:597-611

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Web page: http://www.elsevier.com/locate/jbusres

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  1. Chieh-Peng Lin & Wei-Ting Hung & Chou-Kang Chiu, 2008. "Being Good Citizens: Understanding a Mediating Mechanism of Organizational Commitment and Social Network Ties in OCBs," Journal of Business Ethics, Springer, vol. 81(3), pages 561-578, September. [Downloadable!] (restricted)
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