IDEAS home Printed from https://ideas.repec.org/a/mgt/youmng/v6y2011i4p315-331.html
   My bibliography  Save this article

Trust Management: Literature Review

Author

Listed:
  • Joanna Olga Paliszkiewicz

    (Warsaw University of Life Sciences, Poland)

Abstract

The concept of trust has become popular in public debate and academic analysis. In high income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such things as capital investment, relationship marketing, cross-cultural communication, learning and various types of cooperation. Trust management is becoming also very important inside the organization. The study will review empirical research on organizational trust. The purpose of the study will be also evaluation of the advancements and setbacks in current empirical research in terms of management organizational trust. This paper will analyze the theoretical approach, the conceptualization and the measurement issues covered in studies on management organizational trust. Although trust has emerged as an important factor in organizational relationships, there are still major conceptual and methodological challenges to be met when studying this complex concept.

Suggested Citation

  • Joanna Olga Paliszkiewicz, 2011. "Trust Management: Literature Review," Management, University of Primorska, Faculty of Management Koper, vol. 6(4), pages 315-331.
    • Handle: RePEc:mgt:youmng:v:6:y:2011:i:4:p:315-331
    as

    Download full text from publisher

    File URL: http://www.fm-kp.si/zalozba/ISSN/1854-4231/6_315-331.pdf
    File Function: full text in English
    Download Restriction: no
    File URL: http://www.fm-kp.si/zalozba/ISSN/1854-4231/6_419-421.pdf
    File Function: abstract in Slovene
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lenard Huff & Lane Kelley, 2003. "Levels of Organizational Trust in Individualist Versus Collectivist Societies: A Seven-Nation Study," Organization Science, INFORMS, vol. 14(1), pages 81-90, February.
    2. Siegwart Lindenberg, 2000. "It Takes Both Trust and Lack of Mistrust: The Workings of Cooperation and Relational Signaling in Contractual Relationships," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 11-33, March.
    3. Edward Lorenz, 1988. "Neither Friends nor Strangers," Post-Print halshs-00483728, HAL.
    4. Bharadwaj, Neeraj & Matsuno, Ken, 2006. "Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship," Journal of Business Research, Elsevier, vol. 59(1), pages 62-72, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Boyas, Javier F. & Wind, Leslie H. & Ruiz, Erika, 2015. "Exploring patterns of employee psychosocial outcomes among child welfare workers," Children and Youth Services Review, Elsevier, vol. 52(C), pages 174-183.
    2. Dr. Miebaka Dagogo Tamunomiebi & Hannah Chika-Anyanwu, 2020. "Empowerment Practices and Organizational Performance: A Review of Literature," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 4(8), pages 585-599, August.
    3. Vuong, Quan-Hoang, 2016. "Global Mindset as the Integration of Emerging Socio-Cultural Values Through Mindsponge Processes," OSF Preprints c3jza, Center for Open Science.
    4. Nguyen, Minh-Hoang, 2023. "Investigating urban residents' involvement in biodiversity conservation in protected areas: Empirical evidence from Vietnam," Thesis Commons z2hjv, Center for Open Science.
    5. Quan-Hoang Vuong & Nancy K. Napier, 2013. "Acculturation and Global Mindsponge," Working Papers CEB 13-053, ULB -- Universite Libre de Bruxelles.
    6. Quan-Hoang Vuong & Quang-Loc Nguyen & Ruining Jin & Minh-Hieu Thi Nguyen & Thi-Phuong Nguyen & Viet-Phuong La & Minh-Hoang Nguyen, 2023. "Increasing Supply for Woody-Biomass-Based Energy through Wasted Resources: Insights from US Private Landowners," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    7. Musab Isik & Kursad Timuroglu & Yussuf Aliyev, 2015. "The Relationship between Teamwork and Organizational Trust:Relations Between Cognitive, Affective and Action Loyalty," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 4(1), pages 113-132, January.
    8. Vuong, Quan-Hoang & La, Viet-Phuong & Le, Tam-Tri & Hoang, Giang & Jin, Ruining & Quang-Loc, Nguyen & Vuong, Thu-Trang & Nguyen, Minh-Hoang, 2023. "Envelope culture in the healthcare system: happy poison for the vulnerable," OSF Preprints 4fwj9, Center for Open Science.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Erhard Friedberg, 2000. "Going Beyond the Either/Or," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 35-52, March.
    2. Akie Iriyama & Weilei Shi & John Prescott, 2014. "Frequency and directional reversal of equity ownership change in international joint ventures," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 215-243, March.
    3. John Meadowcroft & Mark Pennington, 2008. "Bonding and bridging: Social capital and the communitarian critique of liberal markets," The Review of Austrian Economics, Springer;Society for the Development of Austrian Economics, vol. 21(2), pages 119-133, September.
    4. Arvind Ashta & Djamchid Assadi, 2009. "An Analysis of European Online micro-lending Websites," Working Papers CEB 09-059.RS, ULB -- Universite Libre de Bruxelles.
    5. Chenhall, Robert H. & Hall, Matthew & Smith, David, 2010. "Social capital and management control systems: A study of a non-government organization," Accounting, Organizations and Society, Elsevier, vol. 35(8), pages 737-756, November.
    6. Lu, Weijie & Niu, Geng & Zhou, Yang, 2021. "Individualism and financial inclusion," Journal of Economic Behavior & Organization, Elsevier, vol. 183(C), pages 268-288.
    7. Frank Pyke, 1988. "Co-Operative Practices among Small and Medium-Sized Establishments," Work, Employment & Society, British Sociological Association, vol. 2(3), pages 352-365, September.
    8. Haucap, Justus, 2017. "The rule of law and the emergence of market exchange: A new institutional economic perspective," DICE Discussion Papers 276, Heinrich Heine University Düsseldorf, Düsseldorf Institute for Competition Economics (DICE).
    9. Rebecca W. M. Lau & W. H. Mak, 2017. "Effectiveness of Workplace Interventions for Depression in Asia: A Meta-Analysis," SAGE Open, , vol. 7(2), pages 21582440177, June.
    10. Sturgeon, Timothy J., 1997. "Does Manufacturing Still Matter? The Organizational Delinking of Production from Innovation," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt2g22d9d2, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    11. Sumaira Rehman & Shahzad Ali & Muhammad Sajjad Hussain & Aamir Zamir Kamboh, 2019. "The Role of Physiological Contract Breach on Employee Reactions: Moderating Role of Organizational Trust," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 7(2), pages :233-244, June.
    12. Paul L. Robertson, 2006. "Transaction Costs, Trust, and the Structuring of Markets," Discussion Papers Series 342, School of Economics, University of Queensland, Australia.
    13. Dahlgrün, Philipp W. & Bausch, Andreas, 2019. "How Opportunistic Culture Affects Financial Performance in Outsourcing Relationships: A Meta-Analysis," Journal of International Management, Elsevier, vol. 25(1), pages 81-100.
    14. Huang, Samuel H. & Keskar, Harshal, 2007. "Comprehensive and configurable metrics for supplier selection," International Journal of Production Economics, Elsevier, vol. 105(2), pages 510-523, February.
    15. Sue-Chan, Christina & Au, Al K.C. & Hackett, Rick D., 2012. "Trust as a mediator of the relationship between leader/member behavior and leader-member-exchange quality," Journal of World Business, Elsevier, vol. 47(3), pages 459-468.
    16. Benameur Dahinine & Larabi Chouayb & Wassila Bensahel, 2023. "Knowledge Management and Firm Performance in Algerian F&B SMEs: The Role of Trust as a Moderating Variable," Sustainability, MDPI, vol. 15(13), pages 1-20, June.
    17. Ranjay Gulati & Maxim Sytch, 2008. "Does familiarity breed trust? Revisiting the antecedents of trust," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(2-3), pages 165-190.
    18. Noorderhaven, Niels G., 1995. "Transaction, interaction, institutionalization: Toward a dynamic theory of hybrid governance," Scandinavian Journal of Management, Elsevier, vol. 11(1), pages 43-55, March.
    19. Abu H. Ayob, 2021. "E-commerce adoption in ASEAN: who and where?," Future Business Journal, Springer, vol. 7(1), pages 1-11, December.
    20. H.D. Watts & A.M. Wood & P. Wardle, 2003. "'Making Friends or Making Things?': Interfirm Transactions in the Sheffield Metal-working Cluster," Urban Studies, Urban Studies Journal Limited, vol. 40(3), pages 615-630, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mgt:youmng:v:6:y:2011:i:4:p:315-331. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alen Jezovnik (email available below). General contact details of provider: https://edirc.repec.org/data/fmkupsi.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.