What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services
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Bibliographic InfoArticle provided by Springer in its journal Journal of Business Ethics.
Volume (Year): 91 (2010)
Issue (Month): 1 (February)
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Web page: http://www.springerlink.com/link.asp?id=100281
Fairness Theory; Justice Theory; complaint handling; ethical judgment; Perceived Potential Harm;
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