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Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions

Author

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  • C. Marlene Fiol

    (Business School, University of Colorado at Denver, Campus Box 165, P.O. Box 173364, Denver, Colorado 80217-3364)

  • Edward J. O'Connor

    (Business School, University of Colorado at Denver, Campus Box 165, P.O. Box 173364, Denver, Colorado 80217-3364)

Abstract

Identification is a person's sense of belonging with a social category. Identification in virtual organizational teams is thought to be especially desirable because it provides the glue that can promote group cohesion despite the relative lack of face-to-face interaction. Though research on virtual teams is exploding, it has not systematically identified the antecedents or moderators of the process by which identification develops, leaving a number of gaps and apparent contradictions. The purpose of this paper is to begin to untangle the contradictions and address some of the gaps by tracing the mechanisms and moderating processes through which identification develops in hybrid and pure virtual settings, and the ways that these processes differ from face-to-face settings.

Suggested Citation

  • C. Marlene Fiol & Edward J. O'Connor, 2005. "Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions," Organization Science, INFORMS, vol. 16(1), pages 19-32, February.
    • Handle: RePEc:inm:ororsc:v:16:y:2005:i:1:p:19-32
    DOI: 10.1287/orsc.1040.0101
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    Cited by:

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    10. Müller, Lea S. & Reiners, Sebastian & Becker, Jörg & Hertel, Guido, 2023. "Long-term effects of COVID-19 on work routines and organizational culture – A case study within higher education’s administration," Journal of Business Research, Elsevier, vol. 163(C).
    11. Ning Nan & Erik W. Johnston & Judith S. Olson, 2008. "Unintended consequences of collocation: using agent-based modeling to untangle effects of communication delay and in-group favor," Computational and Mathematical Organization Theory, Springer, vol. 14(2), pages 57-83, June.
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    13. Ford, Robert C. & Piccolo, Ronald F. & Ford, Loren R., 2017. "Strategies for building effective virtual teams: Trust is key," Business Horizons, Elsevier, vol. 60(1), pages 25-34.
    14. Jeremy S. Wolter & J. Joseph Cronin, 2016. "Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes," Journal of the Academy of Marketing Science, Springer, vol. 44(3), pages 397-413, May.
    15. Raymond F. Zammuto & Terri L. Griffith & Ann Majchrzak & Deborah J. Dougherty & Samer Faraj, 2007. "Information Technology and the Changing Fabric of Organization," Organization Science, INFORMS, vol. 18(5), pages 749-762, October.
    16. Vahtera, Pekka & Buckley, Peter & Aliyev, Murod, 2017. "Affective conflict and identification of knowledge sources in MNE teams," International Business Review, Elsevier, vol. 26(5), pages 881-895.
    17. Michael Boyer O'Leary & Mark Mortensen, 2010. "Go (Con)figure: Subgroups, Imbalance, and Isolates in Geographically Dispersed Teams," Organization Science, INFORMS, vol. 21(1), pages 115-131, February.
    18. Ma, Danni & Fee, Anthony & Grabowski, Simone & Scerri, Moira, 2022. "Dual Organizational Identification in Multinational Enterprises and Interpersonal Horizontal Knowledge Sharing: A Conceptual Model," Journal of International Management, Elsevier, vol. 28(1).
    19. Juan Pablo Soto & Aurora Vizcaíno & Mario Piattini, 2017. "Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(05), pages 1409-1439, September.
    20. Vahtera, Pekka & Buckley, Peter J. & Aliyev, Murod & Clegg, Jeremy & Cross, Adam R., 2017. "Influence of Social Identity on Negative Perceptions in Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 367-381.

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