IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i7p4058-d530822.html
   My bibliography  Save this article

Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service

Author

Listed:
  • Paolo Esposito

    (Department of Law Economics Management and Quantitative Methods, University of Sannio di Benevento, 82100 Benevento, Italy)

  • Valerio Brescia

    (Department of Management, University of Turin, 10134 Turin, Italy)

  • Chiara Fantauzzi

    (Department of Management and Law, University of Rome Tor Vergata, 00133 Rome, Italy)

  • Rocco Frondizi

    (Department of Management and Law, University of Rome Tor Vergata, 00133 Rome, Italy)

Abstract

The aim of this paper is twofold: first, it aims to analyze what kind of value is generated by hybrid organizations and how; second, it aims to understand the role of social impact assessment (SIA) in the measurement of added value, especially in terms of social and economic change generated by hybrids. Hybrid organizations are a debated topic in literature and have different strengths in responding to needs, mainly in the public interest. Nevertheless, there are not many studies that identify the impact and change generated by these organizations. After highlighting the gap in the literature, the study proposes an innovative approach that combines SIA, interview, interventionist approach and documental analysis. The breakdown of SIA through the five elements of the value chain (inputs, activities, outputs, outcomes, and impact) guarantees a linear definition of the value generated through change with procedural objectivity capable of grasping hybrid organizations’ complexity. The value generated or absorbed is the change generated by the impact measured based on the incidence of public resources allocated. Through the SIA and counterfactual approach, the civil service case study analysis highlights how the value generated by public resources can be measured or more clearly displayed in the measurement process itself.

Suggested Citation

  • Paolo Esposito & Valerio Brescia & Chiara Fantauzzi & Rocco Frondizi, 2021. "Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service," Sustainability, MDPI, vol. 13(7), pages 1-26, April.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:7:p:4058-:d:530822
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/7/4058/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/7/4058/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Cambini Carlo & Filippini Massimo & Piacenza Massimiliano & Vannoni Davide, 2011. "Corporatization and Firm Performance: Evidence from Publicly-Provided Local Utilities," Review of Law & Economics, De Gruyter, vol. 7(1), pages 191-213, July.
    2. Morten Egeberg & Jarle Trondal, 2009. "Political leadership and bureaucratic autonomy. Effects of agencification," ARENA Working Papers 9, ARENA.
    3. Tom Christensen & Per Lægreid, 2011. "Complexity and Hybrid Public Administration—Theoretical and Empirical Challenges," Public Organization Review, Springer, vol. 11(4), pages 407-423, December.
    4. Becker, Henk A., 2001. "Social impact assessment," European Journal of Operational Research, Elsevier, vol. 128(2), pages 311-321, January.
    5. Elisa Villani & Luciano Greco & Nelson Phillips, 2017. "Understanding Value Creation in Public-Private Partnerships: A Comparative Case Study," Journal of Management Studies, Wiley Blackwell, vol. 54(6), pages 876-905, September.
    6. Stephen P. Osborne, 2006. "The New Public Governance?-super-1," Public Management Review, Taylor & Francis Journals, vol. 8(3), pages 377-387, September.
    7. Paolo Esposito & Spiridione Lucio Dicorato, 2020. "Sustainable Development, Governance and Performance Measurement in Public Private Partnerships (PPPs): A Methodological Proposal," Sustainability, MDPI, vol. 12(14), pages 1-25, July.
    8. Filipe Santos, 2012. "A Positive Theory of Social Entrepreneurship," Journal of Business Ethics, Springer, vol. 111(3), pages 335-351, December.
    9. Gregorio Martín‐de Castro & Javier Amores‐Salvadó & José E. Navas‐López, 2016. "Environmental Management Systems and Firm Performance: Improving Firm Environmental Policy through Stakeholder Engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(4), pages 243-256, July.
    10. Susanna Alexius & Giuseppe Grossi, 2018. "Decoupling in the age of market-embedded morality: responsible gambling in a hybrid organization," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 22(2), pages 285-313, June.
    11. Cory Searcy, 2016. "Measuring Enterprise Sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 25(2), pages 120-133, February.
    12. Keith Cowling, 2006. "Prosperity, Depression and Modern Capitalism," Kyklos, Wiley Blackwell, vol. 59(3), pages 369-381, August.
    13. Owen-Smith, Jason, 2003. "From separate systems to a hybrid order: accumulative advantage across public and private science at Research One universities," Research Policy, Elsevier, vol. 32(6), pages 1081-1104, June.
    14. Fabio CHADDAD, 2012. "Advancing The Theory Of The Cooperative Organization: The Cooperative As A True Hybrid," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 83(4), pages 445-461, December.
    15. Roland Bénabou & Jean Tirole, 2003. "Intrinsic and Extrinsic Motivation," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 70(3), pages 489-520.
    16. Dionisio, Marcelo & de Vargas, Eduardo Raupp, 2020. "Corporate social innovation: A systematic literature review," International Business Review, Elsevier, vol. 29(2).
    17. Silvana Secinaro & Luigi Corvo & Valerio Brescia & Daniel Iannaci, 2019. "Hybrid Organizations: A Systematic Review of the Current Literature," International Business Research, Canadian Center of Science and Education, vol. 12(11), pages 1-21, November.
    18. Bertrand V. Quélin & Ilze Kivleniece & Sergio Lazzarini, 2017. "Public-Private Collaboration, Hybridity and Social Value: Towards New Theoretical Perspectives," Journal of Management Studies, Wiley Blackwell, vol. 54(6), pages 763-792, September.
    19. Douglas SWARTS & Mildred E. WARNER, 2014. "Hybrid Firms And Transit Delivery: The Case Of Berlin," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 127-146, March.
    20. Paul James Brown & Christopher Bajada, 2018. "An economic model of circular supply network dynamics: Toward an understanding of performance measurement in the context of multiple stakeholders," Business Strategy and the Environment, Wiley Blackwell, vol. 27(5), pages 643-655, July.
    21. Jolink, Albert & Niesten, Eva, 2012. "Recent qualitative advances on hybrid organizations: Taking stock, looking ahead," Scandinavian Journal of Management, Elsevier, vol. 28(2), pages 149-161.
    22. Huanming Wang & Wei Xiong & Guangdong Wu & Dajian Zhu, 2018. "Public–private partnership in Public Administration discipline: a literature review," Public Management Review, Taylor & Francis Journals, vol. 20(2), pages 293-316, February.
    23. Fiona Wilson & James Post, 2013. "Business models for people, planet (& profits): exploring the phenomena of social business, a market-based approach to social value creation," Small Business Economics, Springer, vol. 40(3), pages 715-737, April.
    24. Atanu Sengupta & Sanjoy De, 2020. "Review of Literature," India Studies in Business and Economics, in: Assessing Performance of Banks in India Fifty Years After Nationalization, chapter 0, pages 15-30, Springer.
    25. Tom Christensen & Per Lægreid, 2020. "Coordination Quality in Central Government – the Case of Norway," Public Organization Review, Springer, vol. 20(1), pages 145-162, March.
    26. Bozeman, Barry & Rimes, Heather & Youtie, Jan, 2015. "The evolving state-of-the-art in technology transfer research: Revisiting the contingent effectiveness model," Research Policy, Elsevier, vol. 44(1), pages 34-49.
    27. Paolo Esposito & Paolo Ricci, 2015. "How to turn public (dis)value into new public value? Evidence from Italy," Public Money & Management, Taylor & Francis Journals, vol. 35(3), pages 227-231, May.
    28. Zeger van der Wal & Gjalt de Graaf & Alan Lawton, 2011. "Competing Values in Public Management," Public Management Review, Taylor & Francis Journals, vol. 13(3), pages 331-341, March.
    29. Susanna Alexius & Staffan Furusten, 2020. "Enabling Sustainable Transformation: Hybrid Organizations in Early Phases of Path Generation," Journal of Business Ethics, Springer, vol. 165(3), pages 547-563, September.
    30. Gallo-Rivera, María Teresa & Mancha-Navarro, Tomás & Garrido-Yserte, Rubén, 2013. "Application of the counterfactual method to assess of the local economic impact of a nuclear power station," Energy Policy, Elsevier, vol. 62(C), pages 1481-1492.
    31. Silvana Secinaro & Valerio Brescia & Davide Calandra & Buerhan Saiti, 2020. "Impact of climate change mitigation policies on corporate financial performance: Evidence‐based on European publicly listed firms," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2491-2501, November.
    32. Diane Holt, 2011. "Where are they now? tracking the longitudinal evolution of environmental businesses from the 1990s," Business Strategy and the Environment, Wiley Blackwell, vol. 20(4), pages 238-250, May.
    33. Stephen Brookes & Jay Wiggan, 2009. "Reflecting the Public Value of Sport," Public Management Review, Taylor & Francis Journals, vol. 11(4), pages 401-420, July.
    34. repec:dau:papers:123456789/11402 is not listed on IDEAS
    35. Dubois, Anna & Gadde, Lars-Erik, 2002. "Systematic combining: an abductive approach to case research," Journal of Business Research, Elsevier, vol. 55(7), pages 553-560, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Guido Giovando & Alessia Mangialardo & Enrico Sorano & Alberto Sardi, 2021. "Impact Assessment in Not-for-Profit Organizations: The Case of a Foundation for the Development of the Territory," Sustainability, MDPI, vol. 13(17), pages 1-12, August.
    2. Luigi Corvo & Lavinia Pastore & Arianna Manti & Daniel Iannaci, 2021. "Mapping Social Impact Assessment Models: A Literature Overview for a Future Research Agenda," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    3. Dominik Bertram & Tobias Chilla & Carola Wilhelm, 2021. "Short Value Chains in Food Production: The Role of Spatial Proximity for Economic and Land Use Dynamics," Land, MDPI, vol. 10(9), pages 1-21, September.
    4. Paolo Esposito & Gianluca Antonucci, 2022. "NGOs, corporate social responsibility and sustainable development trajectories in a new reformative spectrum: ‘New wine in old bottles or old wine in new bottles?’," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(3), pages 609-619, May.
    5. Jonghun Sun & Young Woo Sohn, 2021. "The Influence of Dual Missions on Employees’ Meaning of Work and Turnover Intention in Social Enterprises," Sustainability, MDPI, vol. 13(14), pages 1-14, July.
    6. Paolo Esposito & Emanuele Doronzo & Spiridione Lucio Dicorato, 2023. "The financial and green effects of cultural values on mission drifts in European social enterprises," Business Strategy and the Environment, Wiley Blackwell, vol. 32(1), pages 1-29, January.
    7. Myriam Caratù & Valerio Brescia & Ilaria Pigliautile & Paolo Biancone, 2023. "Assessing Energy Communities’ Awareness on Social Media with a Content and Sentiment Analysis," Sustainability, MDPI, vol. 15(8), pages 1-28, April.
    8. Chiara Iacovacci & Myriam Caratù & Giuseppe Addamo & Vincenzo Grasso, 2023. "Analyzing the Impact of COVID-19 on Business Performance through the Case-Study of a Green Italian Start-Up," Sustainability, MDPI, vol. 15(17), pages 1-25, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Paolo Esposito & Spiridione Lucio Dicorato, 2020. "Sustainable Development, Governance and Performance Measurement in Public Private Partnerships (PPPs): A Methodological Proposal," Sustainability, MDPI, vol. 12(14), pages 1-25, July.
    2. Bart Voorn & Marieke van Genugten & Sandra Van Thiel, 2020. "Performance of municipally owned corporations: Determinants and mechanisms," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 91(2), pages 191-212, June.
    3. Ostertag, Felix & Hahn, Rüdiger & Ince, Inan, 2021. "Blended value co-creation: A qualitative investigation of relationship designs of social enterprises," Journal of Business Research, Elsevier, vol. 129(C), pages 428-445.
    4. Samuli Patala & Laura Albareda & Minna Halme, 2022. "Polycentric Governance of Privately Owned Resources in Circular Economy Systems," Journal of Management Studies, Wiley Blackwell, vol. 59(6), pages 1563-1596, September.
    5. Maurizio Massaro & Francesca Dal Mas & Charbel Jose Chiappetta Jabbour & Carlo Bagnoli, 2020. "Crypto‐economy and new sustainable business models: Reflections and projections using a case study analysis," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2150-2160, September.
    6. Véronique Schaeffer & Sıla Öcalan-Özel & Julien Pénin, 2020. "The complementarities between formal and informal channels of university–industry knowledge transfer: a longitudinal approach," The Journal of Technology Transfer, Springer, vol. 45(1), pages 31-55, February.
    7. Nicola Mario Iacovino & Sara Barsanti & Lino Cinquini, 2017. "Public Organizations Between Old Public Administration, New Public Management and Public Governance: the Case of the Tuscany Region," Public Organization Review, Springer, vol. 17(1), pages 61-82, March.
    8. Watson, Rosina & Wilson, Hugh N. & Macdonald, Emma K., 2020. "Business-nonprofit engagement in sustainability-oriented innovation: What works for whom and why?," Journal of Business Research, Elsevier, vol. 119(C), pages 87-98.
    9. Laura Carmouze & Alan Sandry, 2020. "Complex Thinking and Computing Organization Facing Contingent Problems," Public Organization Review, Springer, vol. 20(2), pages 401-419, June.
    10. Sophie Bacq & Ruth V. Aguilera, 2022. "Stakeholder Governance for Responsible Innovation: A Theory of Value Creation, Appropriation, and Distribution," Journal of Management Studies, Wiley Blackwell, vol. 59(1), pages 29-60, January.
    11. Saskia Crucke & Adelien Decramer, 2016. "The Development of a Measurement Instrument for the Organizational Performance of Social Enterprises," Sustainability, MDPI, vol. 8(2), pages 1-30, February.
    12. Hadjielias, Elias & Christofi, Michael & Vrontis, Demetris & Khan, Huda, 2022. "Social impact through family firms’ interorganizational relationships within a community and a cooperative: An embedded view of stewardship," Journal of Business Research, Elsevier, vol. 139(C), pages 584-601.
    13. Jin Byungchae, 2020. "The Practical Intelligence of Social Entrepreneurs: Managing the Hybridity of Social Enterprises," Entrepreneurship Research Journal, De Gruyter, vol. 10(1), pages 1-19, January.
    14. Mark Anthony Camilleri, 2022. "The rationale for ISO 14001 certification: A systematic review and a cost–benefit analysis," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 1067-1083, July.
    15. Zeeshan Ullah & Ahmad Arslan & Vesa Puhakka, 2021. "Corporate social responsibility strategy, sustainable product attributes, and export performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1840-1853, November.
    16. Siebold, Nicole, 2021. "Reference points for business model innovation in social purpose organizations: A stakeholder perspective," Journal of Business Research, Elsevier, vol. 125(C), pages 710-719.
    17. Good, Matthew & Knockaert, Mirjam & Soppe, Birthe & Wright, Mike, 2019. "The technology transfer ecosystem in academia. An organizational design perspective," Technovation, Elsevier, vol. 82, pages 35-50.
    18. Hyndman, Noel & Liguori, Mariannunziata & Meyer, Renate E. & Polzer, Tobias & Rota, Silvia & Seiwald, Johann, 2014. "The translation and sedimentation of accounting reforms. A comparison of the UK, Austrian and Italian experiences," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 25(4), pages 388-408.
    19. Rengarajan, Srinath & Narayanamurthy, Gopalakrishnan & Moser, Roger & Pereira, Vijay, 2022. "Data strategies for global value chains: Hybridization of small and big data in the aftermath of COVID-19," Journal of Business Research, Elsevier, vol. 144(C), pages 776-787.
    20. Reficco, Ezequiel & Layrisse, Francisco & Barrios, Andres, 2021. "From donation-based NPO to social enterprise: A journey of transformation through business-model innovation," Journal of Business Research, Elsevier, vol. 125(C), pages 720-732.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:7:p:4058-:d:530822. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.