IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v141y2020icp203-220.html
   My bibliography  Save this article

Understanding bike-sharing users’ willingness to participate in repairing damaged bicycles: Evidence from China

Author

Listed:
  • Si, Hongyun
  • Su, Yangyue
  • Wu, Guangdong
  • Liu, Bingsheng
  • Zhao, Xianbo

Abstract

In the past three years, many studies have been conducted on dockless bike sharing (DBS) around the world. However, these studies have focused minimally on the problem of damaged bicycles, which is critical to a DBS system’s operating efficiency, user satisfaction and platform sustainability. The objectives of this study are to develop an integrated theoreticalframework based on the normative activation model and examining the impact mechanism of users’ willingness to participate in repairing damaged bicycles. To achieve these objectives, a questionnaire survey was undertaken with a total of 633 DBS users from 27 provinces and municipalities in Mainland China. Empirical results confirm that the theoretical framework can provide a strong rationale for the investigation into DBS users’ willingness to participate in repairing damaged bicycles. Furthermore, internal psychological factors (i.e., personal norms, awareness of consequences, and perceived consumer effectiveness) and external intervention factors (i.e., platform incentives and service response efficiency) had positive effects on users’ participation willingness. Nevertheless, information publicity did not play a significantly direct role but indirectly affected the participation willingness through personal norms. Service response efficiency tended to moderate the impacts of personal norms and awareness of consequences on participation willingness. Eventually, some practical approaches to motivating users to participate in repairing damaged bicycles are proposed. This study extends the theory of normative activation model to better understand the behaviors of DBS users who participate in repairing damaged bicycles, and contributes significant theoretical and practical insights to the sustainability of DBS systems.

Suggested Citation

  • Si, Hongyun & Su, Yangyue & Wu, Guangdong & Liu, Bingsheng & Zhao, Xianbo, 2020. "Understanding bike-sharing users’ willingness to participate in repairing damaged bicycles: Evidence from China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 203-220.
    • Handle: RePEc:eee:transa:v:141:y:2020:i:c:p:203-220
    DOI: 10.1016/j.tra.2020.09.017
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S096585642030731X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2020.09.017?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Li, Haojie & Zhang, Yingheng & Ding, Hongliang & Ren, Gang, 2019. "Effects of dockless bike-sharing systems on the usage of the London Cycle Hire," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 398-411.
    2. Xuefeng Li & Yong Zhang & Li Sun & Qiyang Liu, 2018. "Free-Floating Bike Sharing in Jiangsu: Users’ Behaviors and Influencing Factors," Energies, MDPI, vol. 11(7), pages 1-18, June.
    3. Darshana Rajapaksa & Robert Gifford & Benno Torgler & María A. García-Valiñas & Wasantha Athukorala & Shunsuke Managi & Clevo Wilson, 2019. "Do monetary and non-monetary incentives influence environmental attitudes and behavior? Evidence from an experimental analysis," Post-Print hal-03191523, HAL.
    4. John Antonakis & Samuel Bendahan & Philippe Jacquart & Rafael Lalive, 2010. "On making causal claims : A review and recommendations," Post-Print hal-02313119, HAL.
    5. Mor Kaspi & Tal Raviv & Michal Tzur, 2017. "Bike-sharing systems: User dissatisfaction in the presence of unusable bicycles," IISE Transactions, Taylor & Francis Journals, vol. 49(2), pages 144-158, February.
    6. Elinor Ostrom, 2000. "Collective Action and the Evolution of Social Norms," Journal of Economic Perspectives, American Economic Association, vol. 14(3), pages 137-158, Summer.
    7. Jiaoe Wang & Jie Huang & Michael Dunford, 2019. "Rethinking the Utility of Public Bicycles: The Development and Challenges of Station-Less Bike Sharing in China," Sustainability, MDPI, vol. 11(6), pages 1-20, March.
    8. Cheng, Peng & OuYang, Zhe & Liu, Yang, 2019. "Understanding bike sharing use over time by employing extended technology continuance theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 433-443.
    9. Mingyang Du & Lin Cheng, 2018. "Better Understanding the Characteristics and Influential Factors of Different Travel Patterns in Free-Floating Bike Sharing: Evidence from Nanjing, China," Sustainability, MDPI, vol. 10(4), pages 1-14, April.
    10. Zhang, Yongping & Mi, Zhifu, 2018. "Environmental benefits of bike sharing: A big data-based analysis," Applied Energy, Elsevier, vol. 220(C), pages 296-301.
    11. Lin Zhang & Liwen Chen & Zezhou Wu & Sizhen Zhang & Huanbin Song, 2018. "Investigating Young Consumers’ Purchasing Intention of Green Housing in China," Sustainability, MDPI, vol. 10(4), pages 1-15, April.
    12. Zhang, Yixiang & Wang, Zhaohua & Zhou, Guanghui, 2013. "Antecedents of employee electricity saving behavior in organizations: An empirical study based on norm activation model," Energy Policy, Elsevier, vol. 62(C), pages 1120-1127.
    13. Roberts, James A., 1996. "Green Consumers in the 1990s: Profile and Implications for Advertising," Journal of Business Research, Elsevier, vol. 36(3), pages 217-231, July.
    14. Wang, Mingshu & Zhou, Xiaolu, 2017. "Bike-sharing systems and congestion: Evidence from US cities," Journal of Transport Geography, Elsevier, vol. 65(C), pages 147-154.
    15. Yanjie Ji & Xinwei Ma & Mingyuan Yang & Yuchuan Jin & Liangpeng Gao, 2018. "Exploring Spatially Varying Influences on Metro-Bikeshare Transfer: A Geographically Weighted Poisson Regression Approach," Sustainability, MDPI, vol. 10(5), pages 1-23, May.
    16. Tianjian Yang & Ye Li & Simin Zhou & Yu Zhang, 2019. "Dynamic Feedback Analysis of Influencing Factors and Challenges of Dockless Bike-Sharing Sustainability in China," Sustainability, MDPI, vol. 11(17), pages 1-17, August.
    17. Jia, Ning & Li, Liying & Ling, Shuai & Ma, Shoufeng & Yao, Wang, 2018. "Influence of attitudinal and low-carbon factors on behavioral intention of commuting mode choice – A cross-city study in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 111(C), pages 108-118.
    18. Kaspi, Mor & Raviv, Tal & Tzur, Michal, 2016. "Detection of unusable bicycles in bike-sharing systems," Omega, Elsevier, vol. 65(C), pages 10-16.
    19. Ma, Xinwei & Ji, Yanjie & Yang, Mingyuan & Jin, Yuchuan & Tan, Xu, 2018. "Understanding bikeshare mode as a feeder to metro by isolating metro-bikeshare transfers from smart card data," Transport Policy, Elsevier, vol. 71(C), pages 57-69.
    20. Wang, Lijing & Wang, Yanlong & Chen, Yingchun & Pan, Xing & Zhang, Wenjin, 2020. "Performance shaping factors dependence assessment through moderating and mediating effect analysis," Reliability Engineering and System Safety, Elsevier, vol. 202(C).
    21. Jian-gang Shi & Hongyun Si & Guangdong Wu & Yangyue Su & Jing Lan, 2018. "Critical Factors to Achieve Dockless Bike-Sharing Sustainability in China: A Stakeholder-Oriented Network Perspective," Sustainability, MDPI, vol. 10(6), pages 1-16, June.
    22. Gu, Tianqi & Kim, Inhi & Currie, Graham, 2019. "To be or not to be dockless: Empirical analysis of dockless bikeshare development in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 122-147.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhou, Yu & Kou, Gang & Guo, Zhen-Zhu & Xiao, Hui, 2023. "Availability analysis of shared bikes using abnormal trip data," Reliability Engineering and System Safety, Elsevier, vol. 229(C).
    2. Limei Liu & Zhe Liu & Yi Yang & Biao Shi & Xingbao Liu, 2023. "Evolutionary Game Analysis of Abandoned-Bike-Sharing Recycling: Impact of Recycling Subsidy Policy," Sustainability, MDPI, vol. 15(11), pages 1-27, May.
    3. Peng Zhang & Shaohua Jing & Zifeng Nie & Boyuan Zhao & Runhua Tan, 2021. "Design and Development of Sustainable Product Service Systems Based on Design-Centric Complexity," Sustainability, MDPI, vol. 13(2), pages 1-27, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ma, Xinwei & Ji, Yanjie & Yuan, Yufei & Van Oort, Niels & Jin, Yuchuan & Hoogendoorn, Serge, 2020. "A comparison in travel patterns and determinants of user demand between docked and dockless bike-sharing systems using multi-sourced data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 148-173.
    2. Xinwei Ma & Ruiming Cao & Jianbiao Wang, 2019. "Effects of Psychological Factors on Modal Shift from Car to Dockless Bike Sharing: A Case Study of Nanjing, China," IJERPH, MDPI, vol. 16(18), pages 1-16, September.
    3. Dongdong Feng & Lin Cheng & Mingyang Du, 2020. "Exploring the Impact of Dockless Bikeshare on Docked Bikeshare—A Case Study in London," Sustainability, MDPI, vol. 12(15), pages 1-18, July.
    4. Alexandros Nikitas, 2019. "How to Save Bike-Sharing: An Evidence-Based Survival Toolkit for Policy-Makers and Mobility Providers," Sustainability, MDPI, vol. 11(11), pages 1-17, June.
    5. Zijia Wang & Lei Cheng & Yongxing Li & Zhiqiang Li, 2020. "Spatiotemporal Characteristics of Bike-Sharing Usage around Rail Transit Stations: Evidence from Beijing, China," Sustainability, MDPI, vol. 12(4), pages 1-19, February.
    6. Ma, Xinwei & Zhang, Shuai & Wu, Tao & Yang, Yizhe & Yu, Jiajie, 2023. "Can dockless and docked bike-sharing substitute each other? Evidence from Nanjing, China," Renewable and Sustainable Energy Reviews, Elsevier, vol. 188(C).
    7. Tianjian Yang & Ye Li & Simin Zhou & Yu Zhang, 2019. "Dynamic Feedback Analysis of Influencing Factors and Challenges of Dockless Bike-Sharing Sustainability in China," Sustainability, MDPI, vol. 11(17), pages 1-17, August.
    8. Ying Ni & Jiaqi Chen, 2020. "Exploring the Effects of the Built Environment on Two Transfer Modes for Metros: Dockless Bike Sharing and Taxis," Sustainability, MDPI, vol. 12(5), pages 1-20, March.
    9. Wang, Yacan & Yang, Ying & Wang, Jiaping & Douglas, Matthew & Su, Duan, 2021. "Examining the influence of social norms on orderly parking behavior of dockless bike-sharing users," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 284-296.
    10. Mix, Richard & Hurtubia, Ricardo & Raveau, Sebastián, 2022. "Optimal location of bike-sharing stations: A built environment and accessibility approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 126-142.
    11. Wang, Yacan & Douglas, Matthew & Hazen, Benjamin, 2021. "Diffusion of public bicycle systems: Investigating influences of users’ perceived risk and switching intention," Transportation Research Part A: Policy and Practice, Elsevier, vol. 143(C), pages 1-13.
    12. Li, Chunzhi & Xiao, Wei & Zhang, Dayong & Ji, Qiang, 2021. "Low-carbon transformation of cities: Understanding the demand for dockless bike sharing in China," Energy Policy, Elsevier, vol. 159(C).
    13. Han, Sun Sheng, 2020. "The spatial spread of dockless bike-sharing programs among Chinese cities," Journal of Transport Geography, Elsevier, vol. 86(C).
    14. Cheng, Long & Huang, Jie & Jin, Tanhua & Chen, Wendong & Li, Aoyong & Witlox, Frank, 2023. "Comparison of station-based and free-floating bikeshare systems as feeder modes to the metro," Journal of Transport Geography, Elsevier, vol. 107(C).
    15. Li, Shaoying & Zhuang, Caigang & Tan, Zhangzhi & Gao, Feng & Lai, Zhipeng & Wu, Zhifeng, 2021. "Inferring the trip purposes and uncovering spatio-temporal activity patterns from dockless shared bike dataset in Shenzhen, China," Journal of Transport Geography, Elsevier, vol. 91(C).
    16. Shang, Wen-Long & Chen, Jinyu & Bi, Huibo & Sui, Yi & Chen, Yanyan & Yu, Haitao, 2021. "Impacts of COVID-19 pandemic on user behaviors and environmental benefits of bike sharing: A big-data analysis," Applied Energy, Elsevier, vol. 285(C).
    17. Gao, Kun & Yang, Ying & Li, Aoyong & Li, Junhong & Yu, Bo, 2021. "Quantifying economic benefits from free-floating bike-sharing systems: A trip-level inference approach and city-scale analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 144(C), pages 89-103.
    18. Hu, Songhua & Chen, Mingyang & Jiang, Yuan & Sun, Wei & Xiong, Chenfeng, 2022. "Examining factors associated with bike-and-ride (BnR) activities around metro stations in large-scale dockless bikesharing systems," Journal of Transport Geography, Elsevier, vol. 98(C).
    19. Zheng, Zhiguo & Chen, Yunfeng & Zhu, Debao & Sun, Huijun & Wu, Jianjun & Pan, Xing & Li, Daqing, 2021. "Extreme unbalanced mobility network in bike sharing system," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 563(C).
    20. Xinwei Ma & Yanjie Ji & Yuchuan Jin & Jianbiao Wang & Mingjia He, 2018. "Modeling the Factors Influencing the Activity Spaces of Bikeshare around Metro Stations: A Spatial Regression Model," Sustainability, MDPI, vol. 10(11), pages 1-12, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:141:y:2020:i:c:p:203-220. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.