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When is it "a pleasure to do business with you?" The effects of relative status, outcome favorability, and procedural fairness

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  • Chen, Ya-Ru
  • Brockner, Joel
  • Greenberg, Jerald

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  • Chen, Ya-Ru & Brockner, Joel & Greenberg, Jerald, 2003. "When is it "a pleasure to do business with you?" The effects of relative status, outcome favorability, and procedural fairness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 92(1-2), pages 1-21.
    • Handle: RePEc:eee:jobhdp:v:92:y:2003:i:1-2:p:1-21
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    References listed on IDEAS

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    1. Wiesenfeld, Batia M. & Brockner, Joel & Thibault, Valerie, 2000. "Procedural Fairness, Managers' Self-Esteem, and Managerial Behaviors Following a Layoff," Organizational Behavior and Human Decision Processes, Elsevier, vol. 83(1), pages 1-32, September.
    2. Evans, Martin G., 1985. "A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(3), pages 305-323, December.
    3. Kwong, Jessica Y. Y. & Leung, Kwok, 2002. "A Moderator of the Interaction Effect of Procedural Justice and Outcome Favorability: Importance of the Relationship," Organizational Behavior and Human Decision Processes, Elsevier, vol. 87(2), pages 278-299, March.
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    Cited by:

    1. Steven L. Blader & Ya-Ru Chen, 2011. "What Influences How Higher-Status People Respond to Lower-Status Others? Effects of Procedural Fairness, Outcome Favorability, and Concerns About Status," Organization Science, INFORMS, vol. 22(4), pages 1040-1060, August.
    2. Anne M. Wilkins & Dana R. Hermanson & Jeffrey R. Cohen, 2016. "Do Compensation Committee Members Perceive Changing CEO Incentive Performance Targets Mid-Cycle to be Fair?," Journal of Business Ethics, Springer, vol. 137(3), pages 623-638, September.
    3. Ya-Ru Chen & Randall S. Peterson & Damon J. Phillips & Joel M. Podolny & Cecilia L. Ridgeway, 2012. "Introduction to the Special Issue: Bringing Status to the Table—Attaining, Maintaining, and Experiencing Status in Organizations and Markets," Organization Science, INFORMS, vol. 23(2), pages 299-307, April.
    4. Torelli, Carlos J. & Leslie, Lisa M. & Stoner, Jennifer L. & Puente, Raquel, 2014. "Cultural determinants of status: Implications for workplace evaluations and behaviors," Organizational Behavior and Human Decision Processes, Elsevier, vol. 123(1), pages 34-48.
    5. Koopman, Joel & Matta, Fadel K. & Scott, Brent A. & Conlon, Donald E., 2015. "Ingratiation and popularity as antecedents of justice: A social exchange and social capital perspective," Organizational Behavior and Human Decision Processes, Elsevier, vol. 131(C), pages 132-148.
    6. Tyler, Tom R., 2006. "Process utility and help seeking: What do people want from experts?," Journal of Economic Psychology, Elsevier, vol. 27(3), pages 360-376, June.
    7. Jone L. Pearce & Qiumei Jane Xu, 2012. "Rating Performance or Contesting Status: Evidence Against the Homophily Explanation for Supervisor Demographic Skew in Performance Ratings," Organization Science, INFORMS, vol. 23(2), pages 373-385, April.
    8. Brown, James R. & Cobb, Anthony T. & Lusch, Robert F., 2006. "The roles played by interorganizational contracts and justice in marketing channel relationships," Journal of Business Research, Elsevier, vol. 59(2), pages 166-175, February.
    9. Luís Aguiar-Conraria & Pedro C. Magalhães, 2018. "Procedural Fairness, the Economy, and Support for Political Authorities (Forthcoming at Political Psychology (submitted pre-print version))," NIPE Working Papers 05/2018, NIPE - Universidade do Minho.
    10. Lee, Saerom & Bolton, Lisa E., 2020. "Mixed signals? Decoding luxury consumption in the workplace," Journal of Business Research, Elsevier, vol. 117(C), pages 331-345.
    11. Katalien Bollen & Heidi Ittner & Martin C. Euwema, 2012. "Mediating Hierarchical Labor Conflicts: Procedural Justice Makes a Difference—for Subordinates," Group Decision and Negotiation, Springer, vol. 21(5), pages 621-636, September.
    12. Maura A. Belliveau, 2012. "Engendering Inequity? How Social Accounts Create vs. Merely Explain Unfavorable Pay Outcomes for Women," Organization Science, INFORMS, vol. 23(4), pages 1154-1174, August.
    13. Lu, Zhi & Mattila, Anna & Liu, Stephanie Q., 2021. "When customers like preferential recovery (and when not)?," Annals of Tourism Research, Elsevier, vol. 87(C).

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