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Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB

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  • Kim, You-Jin
  • Van Dyne, Linn
  • Kamdar, Dishan
  • Johnson, Russell E.

Abstract

We extend prior thinking about citizenship behavior by integrating employee motives, social support, and role cognitions as predictors of organizational citizenship behavior (OCB). Drawing on trait activation and situated self theories, we provide insights into why and when motives predict OCB using multi-source data from two field samples. In Study 1, we demonstrate that the quality of social support functions as a boundary condition that qualifies relations of motives with OCB. In Study 2, we introduce role cognitions as a proximal motivational factor that mediates the motives by social support interactions with OCB. Our results support the hypothesized moderated mediated model and enhance understanding of OCB by integrating the OCB motive and role cognition literatures, which to date have developed separately. As our results demonstrate, role cognitions, which are domain-specific felt obligations to perform OCB, mediate relations of more distal predispositions to perform OCB with helping and voice citizenship behaviors.

Suggested Citation

  • Kim, You-Jin & Van Dyne, Linn & Kamdar, Dishan & Johnson, Russell E., 2013. "Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB," Organizational Behavior and Human Decision Processes, Elsevier, vol. 121(2), pages 231-245.
    • Handle: RePEc:eee:jobhdp:v:121:y:2013:i:2:p:231-245
    DOI: 10.1016/j.obhdp.2013.03.004
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    Cited by:

    1. Kanfer, Ruth & Chen, Gilad, 2016. "Motivation in organizational behavior: History, advances and prospects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 6-19.
    2. Liu, Yongmei & He, Hongwei & Zhu, Weichun, 2020. "Motivational analyses of the relationship between negative affectivity and workplace helping behaviors: A Conservation of Resources perspective," Journal of Business Research, Elsevier, vol. 108(C), pages 362-374.
    3. S. Suwanti & U. Udin & W. Widodo, 2018. "Person-Organization Fit, Person-Job Fit, and Innovative Work Behavior: The Role of Organizational Citizenship Behavior," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 389-402.
    4. Will Bryant & Stephanie M. Merritt, 2021. "Unethical Pro-organizational Behavior and Positive Leader–Employee Relationships," Journal of Business Ethics, Springer, vol. 168(4), pages 777-793, February.
    5. Li Jie & Tomoki Sekiguchi, 2014. "A Social Cognitive Framework of Newcomers f Extra-Role Behaviors," Discussion Papers in Economics and Business 14-18, Osaka University, Graduate School of Economics.
    6. Dorothea Wahyu Ariani, 2017. "Good Soldiers and Good Actors: Is there Any Differences?," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 7(1), pages 31-44, January.
    7. S. Suwanti & U. Udin & W. Widodo, 2018. "Person-Organization Fit, Person-Job Fit, and Innovative Work Behavior: The Role of Organizational Citizenship Behavior," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 146-159.
    8. repec:wsi:acsxxx:v:21:y:2019:i:08:n:s1363919619500154 is not listed on IDEAS
    9. repec:ers:journl:v:vi:y:2018:i:3:p:146-159 is not listed on IDEAS
    10. Guzman, Felipe A. & Espejo, Alvaro, 2015. "Dispositional and situational differences in motives to engage in citizenship behavior," Journal of Business Research, Elsevier, vol. 68(2), pages 208-215.
    11. Sang Bong Lee & Shih-Hao Liu & Seung H. Kim, 2022. "Beyond the 2-Dimension Approach of Individualism–Collectivism: The 4-Dimension Approach of Individualism–Collectivism on Organizational Citizenship Behaviour," Vision, , vol. 26(2), pages 232-242, June.
    12. Yuan-Fang Zhan & Li-Rong Long & Kong Zhou & Hai-Jiang Wang, 2023. "Feeling obliged or happy to be a good soldier? Employee cognitive and affective reactions to receiving reactive and proactive help," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 37-57, March.
    13. Rushana Khusanova & Suk Bong Choi & Seung-Wan Kang, 2019. "Sustainable Workplace: The Moderating Role of Office Design on the Relationship between Psychological Empowerment and Organizational Citizenship Behaviour in Uzbekistan," Sustainability, MDPI, vol. 11(24), pages 1-20, December.
    14. Yongjun Choi & David J. Yoon & Dongkyu Kim, 2020. "Leader Behavioral Integrity and Employee In-Role Performance: The Roles of Coworker Support and Job Autonomy," IJERPH, MDPI, vol. 17(12), pages 1-14, June.
    15. Emily M. David & Tae‐Yeol Kim & Matt Rodgers & Tingting Chen, 2021. "Helping While Competing? The Complex Effects of Competitive Climates on the Prosocial Identity and Performance Relationship," Journal of Management Studies, Wiley Blackwell, vol. 58(6), pages 1507-1531, September.
    16. Jongsik Yu & Linda Heejung Lho & Heesup Han, 2022. "Corporate social responsibility (environment, product, diversity, employee, and community) and the hotel employees' job performance: Exploring the role of the employment types," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1825-1838, September.

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