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Impact of waiting attribution and consumer's mood on perceived quality

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Author Info
Chebat, Jean-Charles
Filiatrault, Pierre
Gelinas-Chebat, Claire
Vaninsky, Alexander

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Abstract

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File URL: http://www.sciencedirect.com/science/article/B6V7S-3YMWJ59-4/2/be352b0b3afffa2d267aebc517fe79f6
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Publisher Info
Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 34 (1995)
Issue (Month): 3 (November)
Pages: 191-196
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Handle: RePEc:eee:jbrese:v:34:y:1995:i:3:p:191-196

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Web page: http://www.elsevier.com/locate/jbusres

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  1. S. De Man & D. Vandaele & P. Gemmel, 2004. "The waiting experience and consumer perception of service quality in outpatient clinics," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/229, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  2. Michael Hui & Alan Tse & Lianxi Zhou, 2006. "Interaction between two types of information on reactions to delays," Marketing Letters, Springer, vol. 17(2), pages 151-162, April. [Downloadable!] (restricted)
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This page was last updated on 2009-12-3.

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