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Cultural Intelligence and Institutional Success: The Mediating Role of Relationship Quality

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  • Sharma, Revti Raman

Abstract

As managerial rationality is always bounded, managers utilise their cognitive abilities and social relations to manage their operational environmental uncertainties. We posit that relationship quality (RQ) mediates the association between cultural intelligence (CQ) and success in managing challenges arising out of differences in the institutional environments i.e. institutional success. Our CQ measure comprises cognitive, metacognitive, motivational and behavioural CQs. We included the interactive effects of two inter-related mental capabilities, namely cognitive and metacognitive CQs, and motivational and behavioural CQs while examining the mediating role of RQ between CQ and institutional success. Based on data from 186 Indian senior managers doing business with New Zealand, we find mixed support for our hypotheses. We find indirect-only mediation effects for interactive effects of cognitive and metacognitive CQs, and complementary mediation effects for motivational CQ. Contrary to expectations, we find negative direct-only non-mediation effects of behavioural CQ.

Suggested Citation

  • Sharma, Revti Raman, 2019. "Cultural Intelligence and Institutional Success: The Mediating Role of Relationship Quality," Journal of International Management, Elsevier, vol. 25(3), pages 1-1.
    • Handle: RePEc:eee:intman:v:25:y:2019:i:3:2
    DOI: 10.1016/j.intman.2019.01.002
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    4. Phookan, Himadree & Sharma, Revti Raman, 2021. "Subsidiary power, cultural intelligence and interpersonal knowledge transfer between subsidiaries within the multinational enterprise," Journal of International Management, Elsevier, vol. 27(4).
    5. Gyeongcheol Cho & Christopher Schlaegel & Heungsun Hwang & Younyoung Choi & Marko Sarstedt & Christian M. Ringle, 2022. "Integrated Generalized Structured Component Analysis: On the Use of Model Fit Criteria in International Management Research," Management International Review, Springer, vol. 62(4), pages 569-609, August.
    6. Jurásek Miroslav & Potocký Tomislav, 2020. "How to Improve Communication within an Organization? The Relationship between Cultural Intelligence and Language Competence," Journal of Intercultural Management, Sciendo, vol. 12(2), pages 53-81, June.
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    8. Geneviève Morin & David Talbot, 2023. "Cultural intelligence of expatriate workers: a systematic review," Management Review Quarterly, Springer, vol. 73(1), pages 413-454, February.

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