A technological, organisational, and environmental analysis of decision making methodologies and satisfaction in the context of IT induced business transformations
AbstractAlthough Operational Research (OR) has successfully provided many methodologies to address complex decision problems, in particular based on the rationality principle, there has been too little discussion regarding their limited consideration in IT evaluation practice and associated decision making satisfaction levels in an organisational context. The aim of this paper is to address these issues through providing a current account of diffusion and infusion of OR methodologies in IT decision making practice, and by analysing factors affecting decision making satisfaction from a Technological, Organisational, and Environmental (TOE) framework in the context of IT induced business transformations. We developed a structural equation model and conducted an empirical survey, which supported four out of five developed research hypotheses. Our results show that while Decision Support Systems (DSSs), holistic IT evaluation methods, and management support seem to positively affect individual satisfaction, legislative regulation has an adverse effect. Results also revealed a persistent methodology diffusion and infusion gap. The paper discusses implications in each of these aspects and presents opportunities for future work.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Bibliographic InfoArticle provided by Elsevier in its journal European Journal of Operational Research.
Volume (Year): 224 (2013)
Issue (Month): 1 ()
Contact details of provider:
Web page: http://www.elsevier.com/locate/eor
Decision analysis; Decision satisfaction; TOE framework; Decision making methods; Decision Support Systems; Structural equation modelling;
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Matos, Manuel A., 2007. "Decision under risk as a multicriteria problem," European Journal of Operational Research, Elsevier, vol. 181(3), pages 1516-1529, September.
- Tsoukias, Alexis, 2008. "From decision theory to decision aiding methodology," European Journal of Operational Research, Elsevier, vol. 187(1), pages 138-161, May.
- Sohal, Amrik S. & Fitzpatrick, Paul, 2002. "IT governance and management in large Australian organisations," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 97-112, January.
- Wei, Chun-Chin & Chien, Chen-Fu & Wang, Mao-Jiun J., 2005. "An AHP-based approach to ERP system selection," International Journal of Production Economics, Elsevier, vol. 96(1), pages 47-62, April.
- Kunsch, P.L. & Kavathatzopoulos, I. & Rauschmayer, F., 2009. "Modelling complex ethical decision problems with operations research," Omega, Elsevier, vol. 37(6), pages 1100-1108, December.
- Mackenzie, Adrian & Pidd, Michael & Rooksby, John & Sommerville, Ian & Warren, Ian & Westcombe, Mark, 2006. "Wisdom, decision support and paradigms of decision making," European Journal of Operational Research, Elsevier, vol. 170(1), pages 156-171, April.
- Behzadian, Majid & Kazemzadeh, R.B. & Albadvi, A. & Aghdasi, M., 2010. "PROMETHEE: A comprehensive literature review on methodologies and applications," European Journal of Operational Research, Elsevier, vol. 200(1), pages 198-215, January.
- Eder, Lauren B. & Igbaria, Magid, 2001. "Determinants of intranet diffusion and infusion," Omega, Elsevier, vol. 29(3), pages 233-242, June.
- Howick, Susan & Ackermann, Fran, 2011. "Mixing OR methods in practice: Past, present and future directions," European Journal of Operational Research, Elsevier, vol. 215(3), pages 503-511, December.
- Vaidya, Omkarprasad S. & Kumar, Sushil, 2006. "Analytic hierarchy process: An overview of applications," European Journal of Operational Research, Elsevier, vol. 169(1), pages 1-29, February.
- Barthelemy, J. P. & Bisdorff, R. & Coppin, G., 2002. "Human centered processes and decision support systems," European Journal of Operational Research, Elsevier, vol. 136(2), pages 233-252, January.
- Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
- Karacapilidis, Nikos I. & Pappis, Costas P., 1997. "A framework for group decision support systems: Combining AI tools and OR techniques," European Journal of Operational Research, Elsevier, vol. 103(2), pages 373-388, December.
- Mousseau, V. & Figueira, J. & Naux, J. -Ph., 2001. "Using assignment examples to infer weights for ELECTRE TRI method: Some experimental results," European Journal of Operational Research, Elsevier, vol. 130(2), pages 263-275, April.
- Naresh K. Malhotra & Sung S. Kim & Ashutosh Patil, 2006. "Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research," Management Science, INFORMS, vol. 52(12), pages 1865-1883, December.
- Todd, Peter M., 2007. "How much information do we need?," European Journal of Operational Research, Elsevier, vol. 177(3), pages 1317-1332, March.
- Su, Yi-fen & Yang, Chyan, 2010. "Why are enterprise resource planning systems indispensable to supply chain management?," European Journal of Operational Research, Elsevier, vol. 203(1), pages 81-94, May.
- Björnsson, Hans & Lundegård, Roger, 1992. "Corporate competitiveness and information technology," European Management Journal, Elsevier, vol. 10(3), pages 341-347, September.
- Gunasekaran, A. & Ngai, E.W.T. & McGaughey, R.E., 2006. "Information technology and systems justification: A review for research and applications," European Journal of Operational Research, Elsevier, vol. 173(3), pages 957-983, September.
- Kevin Zhu & Kenneth L. Kraemer & Sean Xu, 2006. "The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business," Management Science, INFORMS, vol. 52(10), pages 1557-1576, October.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei).
If references are entirely missing, you can add them using this form.