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Construction et management des compétences collectives dans le cadre des relations interorganisationnelles:une approche communicationnelle

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  • Nicolas Arnaud

    ()
    (Université de Nantes)

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    Abstract

    (VF)Cet article propose d’étudier la réalité de la coopération interentreprises en s’intéressant à son cœur:les conversations d’opérateurs au sein de collectifs hétérogènes de travail constitués dans le cadre de partenariats entre fabricants et prestataires logistiques de meubles en France. À partir de l’analyse d’une conversation entre opérateurs, l’approche communicationnelle proposée permet de discuter la dynamique de construction d’une véritable compétence collective et de proposer des leviers d’action concrets pour son management. Cette nouvelle perspective sur la collaboration constitue une voie prometteuse de l’action en en-treprise en permettant d’articuler des propositions d’animation et de design de ces collectifs interorganisationnels.(VA)This article sets out to study the reality of interfirm cooperation by examining its very core – verbal interaction between employees operating within heterogeneous working groups, as part of partnerships between furniture manufacturers and providers of logistics services in France. By analyzing a conversation between operators, the communicational approach we propose will enable us to examine the dynamics of the construction of a true collective skill and to propose concrete tools for its management. This approach provides promising managerial implications in terms of the constitution and working practices of these interorganizational groups, composed of heterogeneous elements.

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    File URL: http://leg2.u-bourgogne.fr/rev/111039.pdf
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    Bibliographic Info

    Article provided by revues.org in its journal Revue Finance Contrôle Stratégie.

    Volume (Year): 11 (2008)
    Issue (Month): 1 (March)
    Pages: 9-39

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    Handle: RePEc:dij:revfcs:v:11:y:2008:i:q1:p:9-39

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    Related research

    Keywords: relations interorganisationnelles; communication; compétence collective; outils de gestion; agencement organisationnel; interorganizational relations; communication; collective skill; management tools; organizational agency.;

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    1. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
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