IDEAS home Printed from https://ideas.repec.org/a/cmj/networ/y2020i16p157-167.html
   My bibliography  Save this article

Improving Erp Software Selection Process By Integrating Qfd With Ahp Approach

Author

Listed:
  • Hasan AL JAFA

    (University of Debrecen, Hungary)

Abstract

Many organizations have realized the importance of establishing a reliable connection with their customers to identify their requirements, identify IT failures, answer customer queries, and provide real-time customer support in technical issues. CRM software vendors have provided various solution packages to meet companies' requirements and needs, but choosing the best one requires a full understanding of the elements involved and considering them in the decision-making process. Many decision-making approaches have been introduced to solve complicated selection problems; each method used has advantages and disadvantages. This article presents an integrated model of one of the most efficient decision-making methods, the AHP "Analytic Hierarchy Process" combined with the QFD tool. AHP has a consistency tool to measure the reliability of decisions but does not consider stakeholders’ needs. In contrast, QFD does, and it provides a full overview of the technical parameters and areas for possible improvements. The integration of these two methods will eliminate the disadvantages of using each alone and create a reliable model to help in complex decisions that may define a new enterprise's success or failure.

Suggested Citation

  • Hasan AL JAFA, 2020. "Improving Erp Software Selection Process By Integrating Qfd With Ahp Approach," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 16, pages 157-167, December.
    • Handle: RePEc:cmj:networ:y:2020:i:16:p:157-167
    as

    Download full text from publisher

    File URL: http://seaopenresearch.eu/Journals/articles/NIS_16_7.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Wang, Tsung-Cheng, 2012. "The interactive trade decision-making research: An application case of novel hybrid MCDM model," Economic Modelling, Elsevier, vol. 29(3), pages 926-935.
    2. Ho, William & Xu, Xiaowei & Dey, Prasanta K., 2010. "Multi-criteria decision making approaches for supplier evaluation and selection: A literature review," European Journal of Operational Research, Elsevier, vol. 202(1), pages 16-24, April.
    3. Konidari, Popi & Mavrakis, Dimitrios, 2007. "A multi-criteria evaluation method for climate change mitigation policy instruments," Energy Policy, Elsevier, vol. 35(12), pages 6235-6257, December.
    4. Wei, Chun-Chin & Chien, Chen-Fu & Wang, Mao-Jiun J., 2005. "An AHP-based approach to ERP system selection," International Journal of Production Economics, Elsevier, vol. 96(1), pages 47-62, April.
    5. Adina UTA & Iulian INTORSUREANU & Rodica MIHALCA, 2007. "Criteria for the selection of ERP software," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 0(2), pages 63-66.
    6. Ho, William, 2008. "Integrated analytic hierarchy process and its applications - A literature review," European Journal of Operational Research, Elsevier, vol. 186(1), pages 211-228, April.
    7. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Eylem Acar & Gulcan Karpuz Enucuk, 2022. "Using The Analytic Hierarchy Process For Store Manager Selection: A Real Case Study," EKOIST Journal of Econometrics and Statistics, Istanbul University, Faculty of Economics, vol. 0(36), pages 63-76, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nermin Kişi, 2019. "A Strategic Approach to Sustainable Tourism Development Using the A’WOT Hybrid Method: A Case Study of Zonguldak, Turkey," Sustainability, MDPI, vol. 11(4), pages 1-19, February.
    2. Sushil, 2019. "Efficient interpretive ranking process incorporating implicit and transitive dominance relationships," Annals of Operations Research, Springer, vol. 283(1), pages 1489-1516, December.
    3. Madjid Tavana & Mariya Sodenkamp & Leena Suhl, 2010. "A soft multi-criteria decision analysis model with application to the European Union enlargement," Annals of Operations Research, Springer, vol. 181(1), pages 393-421, December.
    4. Villacreses, Geovanna & Gaona, Gabriel & Martínez-Gómez, Javier & Jijón, Diego Juan, 2017. "Wind farms suitability location using geographical information system (GIS), based on multi-criteria decision making (MCDM) methods: The case of continental Ecuador," Renewable Energy, Elsevier, vol. 109(C), pages 275-286.
    5. M Tavana & M A Sodenkamp, 2010. "A fuzzy multi-criteria decision analysis model for advanced technology assessment at Kennedy Space Center," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(10), pages 1459-1470, October.
    6. AlSabbagh, Maha & Siu, Yim Ling & Guehnemann, Astrid & Barrett, John, 2017. "Integrated approach to the assessment of CO2e-mitigation measures for the road passenger transport sector in Bahrain," Renewable and Sustainable Energy Reviews, Elsevier, vol. 71(C), pages 203-215.
    7. Rađenović Žarko & Veselinović Ivana, 2017. "Integrated AHP-TOPSIS Method for the Assessment of Health Management Information Systems Efficiency," Economic Themes, Sciendo, vol. 55(1), pages 121-142, March.
    8. Kevin Kam Fung Yuen, 2022. "Decision models for information systems planning using primitive cognitive network process: comparisons with analytic hierarchy process," Operational Research, Springer, vol. 22(3), pages 1759-1785, July.
    9. Kuldeep Kavta & Arkopal K. Goswami, 2021. "A methodological framework for a priori selection of travel demand management package using fuzzy MCDM methods," Transportation, Springer, vol. 48(6), pages 3059-3084, December.
    10. Dyckhoff, Harald & Souren, Rainer, 2022. "Integrating multiple criteria decision analysis and production theory for performance evaluation: Framework and review," European Journal of Operational Research, Elsevier, vol. 297(3), pages 795-816.
    11. Fritz, M. & Canavari, M., 2008. "Management of Perceived Risks in E-Business for Efficient Food Supply Network Management: The Case of Trust," Proceedings “Schriften der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e.V.”, German Association of Agricultural Economists (GEWISOLA), vol. 43, March.
    12. Kerim Goztepe & Sahin CETIN & Alper Kayaalp, 2015. "Designing ERP Software Evaluation Procedure for a Governmental Organization," Proceedings of International Academic Conferences 1003266, International Institute of Social and Economic Sciences.
    13. Schöll, Michaela, 2017. "Three Essays on Sustainable Supply Chain Management – Towards Sustainable Supplier Selection and Sustainable Sourcing," EconStor Theses, ZBW - Leibniz Information Centre for Economics, number 172463, March.
    14. Ediz Atmaca & Esra Aktaş & Hafsa Nur Öztürk, 2023. "Evaluated Post-Disaster and Emergency Assembly Areas Using Multi-Criteria Decision-Making Techniques: A Case Study of Turkey," Sustainability, MDPI, vol. 15(10), pages 1-26, May.
    15. Ahi, Payman & Searcy, Cory & Jaber, Mohamad Y., 2018. "A Quantitative Approach for Assessing Sustainability Performance of Corporations," Ecological Economics, Elsevier, vol. 152(C), pages 336-346.
    16. M. M. Yagoub & Aishah A. Alsereidi & Elfadil A. Mohamed & Punitha Periyasamy & Reem Alameri & Salama Aldarmaki & Yaqein Alhashmi, 2020. "Newspapers as a validation proxy for GIS modeling in Fujairah, United Arab Emirates: identifying flood-prone areas," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 104(1), pages 111-141, October.
    17. Scott, James A. & Ho, William & Dey, Prasanta K., 2013. "Strategic sourcing in the UK bioenergy industry," International Journal of Production Economics, Elsevier, vol. 146(2), pages 478-490.
    18. Kurek, Katarzyna A. & Heijman, Wim & van Ophem, Johan & Gędek, Stanisław & Strojny, Jacek, 2020. "The impact of geothermal resources on the competitiveness of municipalities: evidence from Poland," Renewable Energy, Elsevier, vol. 151(C), pages 1230-1239.
    19. Theißen, Sebastian & Spinler, Stefan, 2014. "Strategic analysis of manufacturer-supplier partnerships: An ANP model for collaborative CO2 reduction management," European Journal of Operational Research, Elsevier, vol. 233(2), pages 383-397.
    20. Melanie Fritz & Maurizio Canavari, 2008. "Management of perceived e-business risks in food-supply networks: e-trust as prerequisite for supply-chain system innovation," Agribusiness, John Wiley & Sons, Ltd., vol. 24(3), pages 355-368.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cmj:networ:y:2020:i:16:p:157-167. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Serghie Dan (email available below). General contact details of provider: https://seaopenresearch.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.