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An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry

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  • Md. Abdul Moktadir
  • Ashish Dwivedi
  • Akib Rahman
  • Charbel Jose Chiappetta Jabbour
  • Sanjoy Kumar Paul
  • Razia Sultana
  • Jitender Madaan

Abstract

Operational excellence refers to a mixed management structure that enhances the productivity of an industry by exercising the best practices and efforts for continuous improvement. In order to achieve sustainability, operational excellence initiatives are practiced by different organizations. The intent is to investigate how to perform the practices of operational excellence towards sustainability in industries. In the existing literature, some studies investigated key performance indicators (KPIs) for other domains that are not readily applicable in the background of an emerging economy, principally for the leather products industry. To fulfill these research gaps, this study contributes to the operational excellence literature by recognizing the KPIs of operational excellence towards sustainability by examining the peer‐reviewed scientific articles and through expert's suggestions. The identified KPIs are segregated into six dominant categories and 27 sub‐KPIs in the field of leather products industry. Further, the prioritization of the KPIs is established by adopting the best‐worst method (BWM), which involves simple pairwise comparison matrices compared with other multicriteria decision making techniques. The findings indicate that the KPIs under the “Management” category are at the highest priority. It is anticipated that the results originated from the study will support the expert's to appropriately recognize the significant KPIs and drop insignificant KPIs for successful operational excellence towards sustainability practices in the supply chain of the emerging economy.

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  • Md. Abdul Moktadir & Ashish Dwivedi & Akib Rahman & Charbel Jose Chiappetta Jabbour & Sanjoy Kumar Paul & Razia Sultana & Jitender Madaan, 2020. "An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3331-3351, December.
    • Handle: RePEc:bla:bstrat:v:29:y:2020:i:8:p:3331-3351
    DOI: 10.1002/bse.2575
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    Cited by:

    1. Sharma, Varun & Vijayaraghavan, T.A.S. & Raghu Ram, Tata L., 2023. "Resolving operational paradox of sustainable supply chain: A decision framework approach," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).
    2. Emilia-Zorica Bozga, 2021. "Insights from Companies Research: Sustainability Matters," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 199-206, August.
    3. Rafael Henríquez-Machado & Andrés Muñoz-Villamizar & Javier Santos, 2021. "Sustainability through Operational Excellence: An Emerging Country Perspective," Sustainability, MDPI, vol. 13(6), pages 1-17, March.
    4. Md. Tarek Chowdhury & Aditi Sarkar & Sanjoy Kumar Paul & Md. Abdul Moktadir, 2022. "A case study on strategies to deal with the impacts of COVID-19 pandemic in the food and beverage industry," Operations Management Research, Springer, vol. 15(1), pages 166-178, June.
    5. Ashish Dwivedi & Sanjoy Kumar Paul, 2022. "A framework for digital supply chains in the era of circular economy: Implications on environmental sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1249-1274, May.
    6. Snežana Nestić & Ranka Gojković & Tijana Petrović & Danijela Tadić & Predrag Mimović, 2022. "Quality Performance Indicators Evaluation and Ranking by Using TOPSIS with the Interval-Intuitionistic Fuzzy Sets in Project-Oriented Manufacturing Companies," Mathematics, MDPI, vol. 10(22), pages 1-19, November.
    7. Moktadir, Md. Abdul & Rahman, Mohammed Mizanur, 2022. "Energy production from leather solid wastes by anaerobic digestion: A critical review," Renewable and Sustainable Energy Reviews, Elsevier, vol. 161(C).
    8. Ivo Hristov & Antonio Chirico & Riccardo Camilli, 2022. "The role of Key Performance Indicators as a performance management tool in implementing corporate strategies: A critical review of the literature," FINANCIAL REPORTING, FrancoAngeli Editore, vol. 2022(1), pages 117-151.
    9. Irjayanti Maya & Azis Anton Mulyono, 2021. "Quality Management for Leather Industry to Increase Competitiveness in the Global Market," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(2), pages 16-30, August.

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