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Managerial Resourcefulness and Quality Service Delivery: The Place of Information Sharing in Public Sector Organizations

Author

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  • D. I. Ochonogor

    (Department of Management, University of Port Harcourt, Nigeria)

  • E. Amah

    (Department of Management, University of Port Harcourt, Nigeria)

Abstract

Service delivery is a key factor to be taken seriously for organizations that wants to survive and thrive. This study examines the influence of managerial resourcefulness on quality services delivery while assessing the relevance of information sharing in the process. The theory of learned resourcefulness was adopted to serve as an undergirded model in this review. It was concluded that; organizations can make excellence in customer service their hall work of success if they take advantage of the opportunity to have resourceful managers who will not feel discouraged and withdrawn in the face of a challenge, but who are posit to think critically and demonstrate readiness and enthusiasm to turn such situations around in favor of the organization. Therefore, organizational leadership should: Pay active attention to changes, events, and trends in the business environment and take practical steps to adapt to these changes to increase customer traffic to the organization in a seamless manner. Adopt a flexible disposition that allows the organization to modify these changes, events, and trends in the business environment and better understand what can drive the organization to succeed. Allow customers to prioritize change to help management get a better understanding of their expectations and respond sufficiently to improve the user experiences of these customers. Provide a lasting purpose to make informed decisions that will generate greater productivity and boosts organizational growth through effective collaborations. Give room for information sharing to dispense knowledge and competencies that will help in resource utilization, and cost-effective operation to improve service delivery.

Suggested Citation

  • D. I. Ochonogor & E. Amah, 2021. "Managerial Resourcefulness and Quality Service Delivery: The Place of Information Sharing in Public Sector Organizations," Business, Management and Economics Research, Academic Research Publishing Group, vol. 7(3), pages 101-107, 09-2021.
    • Handle: RePEc:arp:bmerar:2021:p:101-107
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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