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What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management

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  1. Mariani, Marcello M. & Fosso Wamba, Samuel, 2020. "Exploring how consumer goods companies innovate in the digital age: The role of big data analytics companies," Journal of Business Research, Elsevier, vol. 121(C), pages 338-352.
  2. Manosso, Franciele Cristina & Domareski Ruiz, Thays Cristina, 2021. "Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7, pages 16-27.
  3. Gavurova, Beata & Skare, Marinko & Belas, Jaroslav & Rigelsky, Martin & Ivankova, Viera, 2023. "The relationship between destination image and destination safety during technological and social changes COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
  4. Teso, E. & Olmedilla, M. & Martínez-Torres, M.R. & Toral, S.L., 2018. "Application of text mining techniques to the analysis of discourse in eWOM communications from a gender perspective," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 131-142.
  5. Alekh Gour & Shikha Aggarwal & Subodha Kumar, 2022. "Lending ears to unheard voices: An empirical analysis of user‐generated content on social media," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2457-2476, June.
  6. Tasnim M. A. Zayet & Maizatul Akmar Ismail & Kasturi Dewi Varathan & Rafidah M. D. Noor & Hui Na Chua & Angela Lee & Yeh Ching Low & Sheena Kaur Jaswant Singh, 2021. "Investigating transportation research based on social media analysis: a systematic mapping review," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(8), pages 6383-6421, August.
  7. Zhu, John Jianjun & Chang, Yung-Chun & Ku, Chih-Hao & Li, Stella Yiyan & Chen, Chi-Jen, 2021. "Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning," Journal of Business Research, Elsevier, vol. 129(C), pages 860-877.
  8. Junegak Joung & Ki-Hun Kim & Kwangsoo Kim, 2021. "Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective," SAGE Open, , vol. 11(1), pages 21582440209, January.
  9. Adjei Peter Darko & Decui Liang & Yinrunjie Zhang & Agbodah Kobina, 2023. "Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments," Annals of Operations Research, Springer, vol. 325(1), pages 185-218, June.
  10. Patricia Lippitt & Nadine Itani & John F. O’Connell & David Warnock-Smith & Marina Efthymiou, 2023. "Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
  11. Vinaitheerthan Renganathan & Amitabh Upadhya, 2021. "Dubai Restaurants: A Sentiment Analysis of Tourist Reviews," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 14(2), pages 165-174.
  12. Ha, Sohee & Geum, Youngjung, 2022. "Identifying new innovative services using M&A data: An integrated approach of data-driven morphological analysis," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
  13. Zheng Cao & Heng Xu & Brian Sheng-Xian Teo, 2023. "Sentiment of Chinese Tourists towards Malaysia Cultural Heritage Based on Online Travel Reviews," Sustainability, MDPI, vol. 15(4), pages 1-17, February.
  14. Ying Zhang & Jiehang Song & Angelo Sciacca & Jin Chan & Xiaoguang Qi, 2022. "Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands," Sustainability, MDPI, vol. 14(23), pages 1-23, November.
  15. Schmalz, Ulrike & Ringbeck, Jürgen & Spinler, Stefan, 2021. "Door-to-door air travel: Exploring trends in corporate reports using text classification models," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
  16. Olmedilla, M. & Send, H. & Toral, S.L., 2019. "Identification of the unique attributes and topics within Smart Things Open Innovation Communities," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 133-147.
  17. Wei Li & Luyao Zhu & Kun Guo & Yong Shi & Yuanchun Zheng, 2018. "Build a Tourism-Specific Sentiment Lexicon Via Word2vec," Annals of Data Science, Springer, vol. 5(1), pages 1-7, March.
  18. Elisa Claire Alemán Carreón & Hugo Alberto Mendoza España & Hirofumi Nonaka & Toru Hiraoka, 2021. "Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach," Information Technology & Tourism, Springer, vol. 23(3), pages 381-438, September.
  19. Chen, Yujia & Tussyadiah, Iis P., 2021. "Service failure in peer-to-peer accommodation," Annals of Tourism Research, Elsevier, vol. 88(C).
  20. Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  21. J. Piet Hausberg & Kirsten Liere-Netheler & Sven Packmohr & Stefanie Pakura & Kristin Vogelsang, 2019. "Research streams on digital transformation from a holistic business perspective: a systematic literature review and citation network analysis," Journal of Business Economics, Springer, vol. 89(8), pages 931-963, December.
  22. Zibarzani, Masoumeh & Abumalloh, Rabab Ali & Nilashi, Mehrbakhsh & Samad, Sarminah & Alghamdi, O.A. & Nayer, Fatima Khan & Ismail, Muhammed Yousoof & Mohd, Saidatulakmal & Mohammed Akib, Noor Adelyna, 2022. "Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology," Technology in Society, Elsevier, vol. 70(C).
  23. Kai Zhang & Xuejiao Chen, 2022. "Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model," Sustainability, MDPI, vol. 14(22), pages 1-23, November.
  24. Han Xu & Jon C. Lovett & Rob Law, 2022. "Understanding Destination Value Co-Creation on Social Media: An Application of Travel Blog Analysis," Tourism and Hospitality, MDPI, vol. 3(3), pages 1-16, June.
  25. Song, Cen & Guo, Jingquan & Zhuang, Jun, 2020. "Analyzing passengers’ emotions following flight delays- a 2011–2019 case study on SKYTRAX comments," Journal of Air Transport Management, Elsevier, vol. 89(C).
  26. Yong Shi & Luyao Zhu & Wei Li & Kun Guo & Yuanchun Zheng, 2019. "Survey on Classic and Latest Textual Sentiment Analysis Articles and Techniques," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 1243-1287, July.
  27. Cristina Franciele & Thays Christina Domareski Ruiz, 2021. "Using sentiment analysis in tourism research: A systematic, bibliometric, and integrative review," Post-Print hal-03373984, HAL.
  28. Raúl Tarazona-Montoya & Marta Peris-Ortiz & Carlos Devece, 2020. "The Value of Cluster Association for Digital Marketing in Tourism Regional Development," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
  29. Wen-Kuo Chen & Dalianus Riantama & Long-Sheng Chen, 2020. "Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry," Sustainability, MDPI, vol. 13(1), pages 1-17, December.
  30. Xuejiao Chen & Kai Zhang & Yanting Huang, 2023. "Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
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