Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation

Citations

Cited by:

1. Vieira, Valter Afonso & Silva, Juliano Domingues da & Faia, Valter da Silva & Gabler, Colin, 2024. "Drivers of industrial sales performance in the agent-buyer chat channel: The role of social and functional content, message valence, and synchronicity," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
2. Markovitch, Dmitri G. & Stough, Rusty A. & Huang, Dongling, 2024. "Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
3. Gong, Xiuyuan & Sun, Pengkai, 2026. "How to liberate human labor? Understanding the interplay of virtual streamer type and interaction style in livestreaming e-commerce," Journal of Business Research, Elsevier, vol. 205(C).
4. Chen, Yuzhou & Zhang, Yulin & Fan, Haowen & Guo, Yiting, 2026. "Can AI streamers drive purchases in food delivery E-commerce live streaming? Evidence from an O2O platform," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
5. Yao, Nengzhi(Chris) & Bai, Junhong & Yu, Zihao & Guo, Qiaozhe, 2025. "Does AI orientation facilitate operational efficiency? A contingent strategic orientation perspective," Journal of Business Research, Elsevier, vol. 186(C).
6. Yoganathan, Vignesh & Osburg, Victoria-Sophie, 2024. "The mind in the machine: Estimating mind perception's effect on user satisfaction with voice-based conversational agents," Journal of Business Research, Elsevier, vol. 175(C).
7. Nishant Kumar & Pratibha Garg & Neha Gupta & Kamal Upreti, 2026. "Examining humanized bot interaction for the retail revenue growth," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 25(1), pages 25-40, February.
8. Lu, Zhenzhen & Min, Qingfei, 2025. "Self-recovery or human Intervention? understanding the role of task type and failure frequency in chatbot failure recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
9. Qian, Yiming & Wan, Xiaoang, 2025. "Co-experiencing with AI: Effects on social bonding and empathy in human-AI relationships," Technology in Society, Elsevier, vol. 83(C).
10. Peng, Leiqing & Luo, Mengting & Guo, Yulang, 2023. "Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
11. Wang, Han & Jiang, Songyu & Li, Xuming & Alipour, Osman & Agag, Gomaa, 2026. "Can AI make us less green? Insights from four experiments on digital speed, time perception, and sustainable consumption," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
12. Poushneh, Atieh & Vasquez-Parraga, Arturo & Gearhart, Richard S., 2024. "The effect of empathetic response and consumers’ narcissism in voice-based artificial intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
13. Hou, Chenxuan & Li, Tingting & Gu, Yanzhang, 2026. "Artificial intelligence versus human providers for personalized solutions? The influence of expected group size and perceived uniqueness on adoption intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
14. Cheng, Zhendong & Fan, Wenfang & Shao, Bingjia & Jia, Wenli & Zhang, Yong, 2024. "The impact of intelligent customer service agents’ initial response on consumers’ continuous interaction intention," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
15. Ma, Xiaoyue & Huo, Yudi, 2023. "Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework," Technology in Society, Elsevier, vol. 75(C).
16. Chakraborty, Debarun & Polisetty, Aruna & G, Sowmya & Rana, Nripendra P. & Khorana, Sangeeta, 2024. "Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
17. Rohit, Kumar & Shankar, Amit & Katiyar, Gagan & Mehrotra, Ankit & Alzeiby, Ebtesam Abdullah, 2024. "Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
18. Li, Huajun & Lei, Yueqiu & Zhou, Qi & Yuan, Hong, 2023. "Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
19. Jørgen Veisdal, 2025. "Value perceptions of first-party content on multi-sided platforms: Findings from the Amazon Marketplace," Journal of Marketing Analytics, Palgrave Macmillan, vol. 13(3), pages 902-917, September.
20. Huang, Dongling & Markovitch, Dmitri G. & Stough, Rusty A., 2024. "Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
21. Yang, Defeng & Zhang, Jiaen & Sun, Yu & Huang, Zan, 2024. "Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
22. Guo, Yuanyuan & Xu, Linlin & Wang, Chaoyou, 2025. "Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
23. Gong, Xiuyuan & Sun, Pengkai, 2025. "Can virtual streamers express emotions? Understanding the language style of virtual streamers in livestreaming e-commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
24. Brüns, Jasper David & Meißner, Martin, 2024. "Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
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26. Wang, Xinmeng & Zhang, Zhe & Jiang, Qingyun, 2024. "The effectiveness of human vs. AI voice-over in short video advertisements: A cognitive load theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).