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Business and intercultural communication issues: Three contributions to various aspects of business communication

  • Hinner, Michael B.
  • Dreisörner, Mirjam
  • Felich, Antje
  • Otto, Manja
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    This paper describes psychological contracts and how they are created. Even though the phenomenon of the psychological contract can be observed in a variety of relationships, this paper solely discusses psychological contracts in business settings. The paper discusses in particular how psychological contracts affect the employee/employer-relationship.The findings will then be applied to the example of IBM in the early 1990s, when IBM decided to lay off employees despite its no-layoff policy. Finally, suggestions are made as to what could have been done to prevent the negative effects of psychological contract violation at IBM.

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    File URL: http://econstor.eu/bitstream/10419/48389/1/380107600.pdf
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    Paper provided by TU Bergakademie Freiberg, Faculty of Economics and Business Administration in its series Freiberg Working Papers with number 2004,02.

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    Date of creation: 2004
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    Handle: RePEc:zbw:tufwps:200402
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