IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this paper

Manipulated, Misled, Ignored, Abused: Residential Consumer Experience with Electric Deregulation in the United Kingdom

Listed author(s):
  • Kevin Jewell

    (PSIRU & Consumers Union)

The United Kingdom began deregulating its electric market years before the U.S. Thus, the UK provides the best example of what can be expected in the deregulated residential retail electric market in the United States. . An extensive review of the evidence found: Questionable price savings: Large drops in wholesale market prices were not fully passed on to residential consumers in the deregulated marketplace. Increase in complaints: The volume of complaints about energy companies jumped after deregulation, and new types of complaints such as unauthorized switching of service (“slamming”) arose. Failure of Competition to Develop: Rather than compete for new customers, companies are relying on customer inertia to keep their existing customer base. Higher prices for low- income consumers: Since deregulation begain in 1990, there has been a marked increase in the use of prepayment meters, resulting in low-income customers paying more for their electricity. These findings lead us to recommend against implementing plans to replace traditional regulation with “retail competition” for consumers. Where a state or country has already enacted such a plan, it should be prepared to address and remedy each of the problems identified above.

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL:
Download Restriction: no

Paper provided by EconWPA in its series Public Economics with number 0401005.

in new window

Length: 14 pages
Date of creation: 27 Jan 2004
Handle: RePEc:wpa:wuwppe:0401005
Note: Type of Document - pdf; prepared on Win98; pages: 14
Contact details of provider: Web page:

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:wpa:wuwppe:0401005. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (EconWPA)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.