Productivity Measurement and Enterprise Bargaining in the Public Sector - The Local Government Perspective
The introduction of efficiency improvements and enterprise bargaining into local authorities has been severely hampered by a failure to agree on a method of measuring service productivity. This paper develops an outcomes measure of productivity which, it argues, meets both externally imposed cost-efficiency requirements and clients' needs for service effectiveness in terms of quality and equity in delivery.
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|Date of creation:||1997|
|Contact details of provider:|| Postal: School of Economics, University of Wollongong, Northfields Avenue, Wollongong NSW 2522 Australia|
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