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Collaborative Methods for Business Process Discovery

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Information flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, monitoring and improvement. In the future, business processes models should be the result of cross-team and crossdepartmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This discussion paper focuses on collaborative process discovery methods, tools and the importance to integrate local information into coherent and sound process definitions. Business Alignment Methodology is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current Business Process Modelling approaches.

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  • Zacarias, Marielba & Martins, Paula, 2011. "Collaborative Methods for Business Process Discovery," Spatial and Organizational Dynamics Discussion Papers 2011-7, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
  • Handle: RePEc:ris:cieodp:2011_007
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    1. Klaus-Dieter Althoff & Frank Bomarius & Carsten Tautz, 2000. "Knowledge Management for Building Learning Software Organizations," Information Systems Frontiers, Springer, vol. 2(3), pages 349-367, October.
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    Cited by:

    1. Borrero, Juan D. & Gualda Caballero, Estrella, 2013. "Crawling Big Data in a New Frontier for Socioeconomic Research: Testing with Social Tagging," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(1), pages 3-24.
    2. Pinto, Hugo, 2013. "Knowledge Transfer and the ‘Academic Enterprise’ in the Algarve: Contributions from Social Studies of Science and Technology to the Understanding of University-Firm Relations," Spatial and Organizational Dynamics Discussion Papers 2013-5, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
    3. Duarte, Duarte & V. Martins, Paula, 2013. "A Maturity Model for Higher Education Institutions," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(1), pages 25-45.

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      Keywords

      Business Process Discovery; Collaborative Work; Methodology; Modelling;
      All these keywords.

      JEL classification:

      • Z19 - Other Special Topics - - Cultural Economics - - - Other

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