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NOEMI, a collaborative management for ICT process improvement in SME: experience report

Author

Listed:
  • DI RENZO, Bernard
  • FELTUS, Christophe
  • PRIME, Sylvie

Abstract

This paper relates to an R&D project – called NOEMI – aiming to propose to SME’s a collaborative management of their respective information systems in terms of quality, reliability and cost. The targeted SME are those without IT dedicated internal staff. The model developed in the project focuses on the usual IT activities of the SME’s, which are classified in five domains: infrastructure, support, management, security, and documentation. The NOEMI model has been successfully experimented with PME partners for validation pur-pose. This paper insists on the experimentation of the NOEMI model. The results are discussed and compared with other classical solutions usually encountered within IT practices of SME’s. The last part of the paper draws the perspectives opened with the model according to the results of its experimentation.

Suggested Citation

  • DI RENZO, Bernard & FELTUS, Christophe & PRIME, Sylvie, 2004. "NOEMI, a collaborative management for ICT process improvement in SME: experience report," MPRA Paper 23982, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:23982
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    File URL: https://mpra.ub.uni-muenchen.de/23982/1/MPRA_paper_23982.pdf
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    Cited by:

    1. Feltus, Christophe & Khadraoui, Djamel, 2017. "Strengthening the Management of Ubiquitous Internet by Refining ISO/IEC 27001 Implementation Using a Generic Responsibility Model," MPRA Paper 77512, University Library of Munich, Germany.

    More about this item

    Keywords

    IT Service Management; collaborative management; SME; process assessment; process improvement.;

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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