Conversational Coherence in Instant Messaging and Getting Work Done
This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challengesÂ€Ô¬ack of simultaneous feedback, and disrupted turn adjacencyÂ€Ô¡nd two additional challenges: multi-tasking, and authority. We describe the teamÂ€Ù³ responses to these challenges and conclude by discussing implications for research.
|Date of creation:||20 Apr 2007|
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