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Conversational Coherence in Instant Messaging and Getting Work Done

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  • Woerner, Stephanie L.
  • Yates, JoAnne
  • Orlikowski, Wanda J.

Abstract

This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challenges€Ԭack of simultaneous feedback, and disrupted turn adjacency€ԡnd two additional challenges: multi-tasking, and authority. We describe the team€ٳ responses to these challenges and conclude by discussing implications for research.

Suggested Citation

  • Woerner, Stephanie L. & Yates, JoAnne & Orlikowski, Wanda J., 2007. "Conversational Coherence in Instant Messaging and Getting Work Done," Working papers 37284, Massachusetts Institute of Technology (MIT), Sloan School of Management.
    • Handle: RePEc:mit:sloanp:37284
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    File URL: http://hdl.handle.net/1721.1/37284
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    References listed on IDEAS

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    1. Rosalie J. Ocker & Gayle J. Yaverbaum, 1999. "Asynchronous Computer-mediated Communication versus Face-to-face Collaboration: Results on Student Learning, Quality and Satisfaction," Group Decision and Negotiation, Springer, vol. 8(5), pages 427-440, September.
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    Keywords

    Instant Messaging;

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