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The Effects of Asymmetry on Business Process Redesign


  • Seidmann, A.
  • Sundararajan, A.


The effective design of business processes is a subject of considerable importance to corporations today. Our research focuses on developing a theoretical framework for process design in order to provide some guidelines for managers. The abundance of context specific case studies which exist today share many success stories but provide little in terms of a general methodological approach. In this paper, we describe a typical business process and critically evaluate typical pre and post reengineering process designs.

Suggested Citation

  • Seidmann, A. & Sundararajan, A., 1996. "The Effects of Asymmetry on Business Process Redesign," Papers 96-04, Rochester, Business - Computer and Information Systems.
  • Handle: RePEc:fth:robuco:96-04

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    Cited by:

    1. Powell, Stephen G., 2000. "Specialization, teamwork, and production efficiency," International Journal of Production Economics, Elsevier, vol. 67(3), pages 205-218, October.
    2. Gregory Dobson & Edieal Pinker & R. Lawrence Van Horn, 2009. "Division of Labor in Medical Office Practices," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 525-537, May.
    3. Robert A. Shumsky & Edieal J. Pinker, 2003. "Gatekeepers and Referrals in Services," Management Science, INFORMS, vol. 49(7), pages 839-856, July.

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    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management


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