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The origins of failure: seeking the causes ofdesign–reality gaps

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  • Masiero, Silvia

Abstract

The theory of design–reality gaps is an extant framework to explain failure of information systems in developing nations. This paper problematizes the nature of failure, with a particular focus on situations in which well-implemented systems, apparently corresponding to users’ views of reality, still fail to meet the expectations of their key stakeholders. To extend existing theory on this phenomenon, I advance a diagnostic model to identify the root causes of design–reality gaps. The model is illustrated through a case study of the Ration Card Management System in Kerala, South India: by capturing the causal chains underlying design–reality gaps, the model sets to trace the origins of failure, and the processes through which it is ultimately determined. The model I propose is both explanatory and normative, as it elicits causes of failure and serves as a basis to combat them.

Suggested Citation

  • Masiero, Silvia, 2016. "The origins of failure: seeking the causes ofdesign–reality gaps," LSE Research Online Documents on Economics 65982, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:65982
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    File URL: http://eprints.lse.ac.uk/65982/
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    Cited by:

    1. Ingram, Julie & Maye, Damian & Bailye, Clive & Barnes, Andrew & Bear, Christopher & Bell, Matthew & Cutress, David & Davies, Lynfa & de Boon, Auvikki & Dinnie, Liz & Gairdner, Julian & Hafferty, Caitl, 2022. "What are the priority research questions for digital agriculture?," Land Use Policy, Elsevier, vol. 114(C).
    2. Steinke, Jonathan & Ortiz-Crespo, Berta & van Etten, Jacob & Müller, Anna, 2022. "Participatory design of digital innovation in agricultural research-for-development: insights from practice," Agricultural Systems, Elsevier, vol. 195(C).

    More about this item

    Keywords

    ICT4D; design–reality gaps; e-governance; failure; information systems; India;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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