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Contribution à une théorie de la gestion de la qualité totale:les déterminants de l'efficacité

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  • Youssef Fahmi

    () (Université de Bretagne-Sud)

Abstract

Dans cet article, nous appliquons la théorie de l'architecture organisationnelle à la gestion de la qualité totale (GQT) pour comprendre la complexité des mécanismes de son fonctionnement et de son efficacité. Nous montrons que le rôle joué par la GQT dans la création de valeur passe par une analyse approfondie des gains et des coûts qu'elle induit, et par la mise en place d'une architecture organisationnelle cohérente. Un test empirique a été effectué sur un échantillon de 171 firmes françaises en recourant à la méthode de corrélation canonique ainsi qu'à la méthode du bootstrap. Ce test a permis de valider les trois hypothèses testées.

Suggested Citation

  • Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale:les déterminants de l'efficacité," Working Papers CREGO 1020501, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
  • Handle: RePEc:dij:wpfarg:1020501 Note: article publié dans Finance Contrôle Stratégie, vol.5, n°3, septembre 2002,p.115-140.
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    References listed on IDEAS

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    1. Eugene F. Fama & Kenneth R. French, 2001. "Disappearing Dividends: Changing Firm Characteristics Or Lower Propensity To Pay?," Journal of Applied Corporate Finance, Morgan Stanley, vol. 14(1), pages 67-79.
    2. Myers, Stewart C. & Majluf, Nicolás S., 1945-, 1984. "Corporate financing and investment decisions when firms have information that investors do not have," Working papers 1523-84., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    3. Stewart C. Myers & Nicholas S. Majluf, 1984. "Corporate Financing and Investment Decisions When Firms Have InformationThat Investors Do Not Have," NBER Working Papers 1396, National Bureau of Economic Research, Inc.
    4. Myers, Stewart C. & Majluf, Nicholas S., 1984. "Corporate financing and investment decisions when firms have information that investors do not have," Journal of Financial Economics, Elsevier, vol. 13(2), pages 187-221, June.
    5. Gérard Charreaux & Philippe Desbrières, 1998. "Gouvernance des entreprises:valeur partenariale contre valeur actionnariale," Revue Finance Contrôle Stratégie, revues.org, vol. 1(2), pages 57-88, June.
    6. Jensen, Michael C, 1986. "Agency Costs of Free Cash Flow, Corporate Finance, and Takeovers," American Economic Review, American Economic Association, vol. 76(2), pages 323-329, May.
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    More about this item

    Keywords

    gestion de la qualité totale; information spécifique; valeur de la firme; architecture organisationnelle;

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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