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Contribution à une théorie de la gestion de la qualité totale:les déterminants de l'efficacité

Author

Listed:
  • Youssef Fahmi

    (Université de Bretagne-Sud)

Abstract

Dans cet article, nous appliquons la théorie de l'architecture organisationnelle à la gestion de la qualité totale (GQT) pour comprendre la complexité des mécanismes de son fonctionnement et de son efficacité. Nous montrons que le rôle joué par la GQT dans la création de valeur passe par une analyse approfondie des gains et des coûts qu'elle induit, et par la mise en place d'une architecture organisationnelle cohérente. Un test empirique a été effectué sur un échantillon de 171 firmes françaises en recourant à la méthode de corrélation canonique ainsi qu'à la méthode du bootstrap. Ce test a permis de valider les trois hypothèses testées.

Suggested Citation

  • Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale:les déterminants de l'efficacité," Working Papers CREGO 1020501, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    • Handle: RePEc:dij:wpfarg:1020501
    Note: article publié dans Finance Contrôle Stratégie, vol.5, n°3, septembre 2002,p.115-140.
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    More about this item

    Keywords

    gestion de la qualité totale; information spécifique; valeur de la firme; architecture organisationnelle;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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